NETSCOUT Case Studies Electric Utility Provider Leverages NETSCOUT’s Solution to Assure Private 4G LTE Environment

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	Electric Utility Provider Leverages NETSCOUT’s Solution to Assure Private 4G LTE Environment NETSCOUT

Electric Utility Provider Leverages NETSCOUT’s Solution to Assure Private 4G LTE Environment

NETSCOUT

Applicable Industries	Utilities
Applicable Functions	Facility Management
Use Cases	Energy Management System Infrastructure Inspection
Services	System Integration
Challenge	The public utility company needed monitoring visibility to their 4G LTE infrastructure and turned to NETSCOUT for their nGeniusONE and nGenius Session Analysis toolsets to help them monitor two data centers in major cities in North America. They needed a way to separate functions within the power infrastructure to monitor each individual process to be able to identify the problems and to quickly resolve them. The 4G LTE 3GPP standards provide an elegant solution by which this public utility provider utilizes separate key power infrastructure elements by setting up unique APNs per group. Read More
About Customer	This public utility company provides clean, safe, reliable, and affordable energy to millions of customers. Many public and private utility companies today use Supervisory Control And Data Acquisition (SCADA) technology to provide information on how the power grid is performing. This company decided to add a secure private 4G LTE network to give wireless access to these SCADA IoT devices in the field, which can in times of crisis be used to avoid or quickly resolve power outages. In addition, this customer uses this 4G LTE wireless infrastructure for their employee maintenance crews which allows first responders and public schools to access their network. Read More
Solution	The customer’s 4G LTE support team set up two data centers, and these were equipped with NETSCOUT’s Packet Flow Switches (PFS) and high-capacity InfiniStreamNG probes deployed via NETSCOUT’s appliance model and Commercial Off The Shelf (COTS) model along with nGeniusONE servers and nGenius Session Analyzer. Once packets reached the analysis tools, the three main resources which the company needed to troubleshoot and monitor included the 4G LTE wireless network, IoT devices separated by APN, and the performance of VoLTE transactions occurring due to the public utility crews, first responders, and public school systems. This was accomplished using a combination of nSA and nGeniusONE. The unified view of these separate resources provided by nGeniusONE enabled fast determinations about which resource is involved in any one incident or performance bottleneck. Read More Log in to view content
Contents

Applicable Industries

Utilities

Applicable Functions

Facility Management

Use Cases

Energy Management System

Infrastructure Inspection

Services

System Integration

Challenge

The public utility company needed monitoring visibility to their 4G LTE infrastructure and turned to NETSCOUT for their nGeniusONE and nGenius Session Analysis toolsets to help them monitor two data centers in major cities in North America. They needed a way to separate functions within the power infrastructure to monitor each individual process to be able to identify the problems and to quickly resolve them. The 4G LTE 3GPP standards provide an elegant solution by which this public utility provider utilizes separate key power infrastructure elements by setting up unique APNs per group.

About Customer

This public utility company provides clean, safe, reliable, and affordable energy to millions of customers. Many public and private utility companies today use Supervisory Control And Data Acquisition (SCADA) technology to provide information on how the power grid is performing. This company decided to add a secure private 4G LTE network to give wireless access to these SCADA IoT devices in the field, which can in times of crisis be used to avoid or quickly resolve power outages. In addition, this customer uses this 4G LTE wireless infrastructure for their employee maintenance crews which allows first responders and public schools to access their network.

Solution

The customer’s 4G LTE support team set up two data centers, and these were equipped with NETSCOUT’s Packet Flow Switches (PFS) and high-capacity InfiniStreamNG probes deployed via NETSCOUT’s appliance model and Commercial Off The Shelf (COTS) model along with nGeniusONE servers and nGenius Session Analyzer. Once packets reached the analysis tools, the three main resources which the company needed to troubleshoot and monitor included the 4G LTE wireless network, IoT devices separated by APN, and the performance of VoLTE transactions occurring due to the public utility crews, first responders, and public school systems. This was accomplished using a combination of nSA and nGeniusONE. The unified view of these separate resources provided by nGeniusONE enabled fast determinations about which resource is involved in any one incident or performance bottleneck.

Impact #1	Enabled separation and monitoring of key power infrastructure devices with the use of APN (Access Point Name) technology
Impact #2	Proactively identified issues and significantly reduced MTTR (Mean Time To Resolution)
Impact #3	Provided alerts to inform their 4G LTE support teams when there are issues with the wireless infrastructure, VoLTE performance or the SCADA application

Impact #1

Enabled separation and monitoring of key power infrastructure devices with the use of APN (Access Point Name) technology

Impact #2

Proactively identified issues and significantly reduced MTTR (Mean Time To Resolution)

Impact #3

Provided alerts to inform their 4G LTE support teams when there are issues with the wireless infrastructure, VoLTE performance or the SCADA application

Benefit #1	Significantly reduced MTTR (Mean Time To Resolution)

Benefit #1

Significantly reduced MTTR (Mean Time To Resolution)

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Overview

Electric Utility Provider Leverages NETSCOUT’s Solution to Assure Private 4G LTE Environment

Operational Impact

Quantitative Benefit