Intelex Case Studies Electric Transmission Company Improves Tracking of CAPAs and Quality KPIs with Intelex

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	Electric Transmission Company Improves Tracking of CAPAs and Quality KPIs with Intelex Intelex

Electric Transmission Company Improves Tracking of CAPAs and Quality KPIs with Intelex

Intelex

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Database Management & Storage
Applicable Industries	Utilities
Applicable Functions	Business Operation Quality Assurance
Use Cases	Regulatory Compliance Monitoring
Services	System Integration Training
Challenge	The electric transmission company faced several challenges. They wanted to effectively track nonconformances and ensure all nonconformances/corrective actions were adequately managed. They also needed to track and measure key performance indicators to evaluate the success of various organizational efforts. The company wanted to implement a system that would allow for complete control over the creation and distribution of documents. They required a system to adequately document and report organizational functions to comply with Governmental legislation (Bill 198). Lastly, they required a flexible solution that would adapt to support future growth and development of the organization. Read More
About Customer	The customer in this case study is an electric transmission company. The company is responsible for the transmission of electricity across large distances. They are subject to governmental legislation and need to maintain a high level of efficiency and compliance. The company is looking for ways to improve their tracking of nonconformances and corrective actions, as well as their measurement of key performance indicators. They also want to have better control over their documents and need a system that can adequately document and report their organizational functions. The company is also planning for future growth and development and needs a solution that can adapt to these changes. Read More
Solution	The company implemented Intelex’s Business Performance Management system with a special focus on Document Control, Training Management, Audits Management, Nonconformance Reporting, Corrective & Preventive Actions, and Communications Tracking. They loaded approximately 2,000 documents into the Document Control system. Intelex staff provided effective on-site “train-the-trainers” training, enabling rapid deployment and usage of the solution. The company also received extensive ongoing support, including knowledgeable and responsive client services staff, free online refresher training courses, and an online resource library. This support provided all users with the necessary skills to support and maintain organizational goals. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Database Management & Storage

Applicable Industries

Utilities

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Regulatory Compliance Monitoring

Services

System Integration

Training

Challenge

The electric transmission company faced several challenges. They wanted to effectively track nonconformances and ensure all nonconformances/corrective actions were adequately managed. They also needed to track and measure key performance indicators to evaluate the success of various organizational efforts. The company wanted to implement a system that would allow for complete control over the creation and distribution of documents. They required a system to adequately document and report organizational functions to comply with Governmental legislation (Bill 198). Lastly, they required a flexible solution that would adapt to support future growth and development of the organization.

About Customer

The customer in this case study is an electric transmission company. The company is responsible for the transmission of electricity across large distances. They are subject to governmental legislation and need to maintain a high level of efficiency and compliance. The company is looking for ways to improve their tracking of nonconformances and corrective actions, as well as their measurement of key performance indicators. They also want to have better control over their documents and need a system that can adequately document and report their organizational functions. The company is also planning for future growth and development and needs a solution that can adapt to these changes.

Solution

The company implemented Intelex’s Business Performance Management system with a special focus on Document Control, Training Management, Audits Management, Nonconformance Reporting, Corrective & Preventive Actions, and Communications Tracking. They loaded approximately 2,000 documents into the Document Control system. Intelex staff provided effective on-site “train-the-trainers” training, enabling rapid deployment and usage of the solution. The company also received extensive ongoing support, including knowledgeable and responsive client services staff, free online refresher training courses, and an online resource library. This support provided all users with the necessary skills to support and maintain organizational goals.

Impact #1	Achieved the desired level of efficiency regarding nonconformances and corrective actions tracking, managing and reporting.
Impact #2	Intelex’s dashboards and configurable reports ensure that key performance indicators are effectively tracked and communicated through unique user views.
Impact #3	All necessary documentation is centrally maintained and retrievable by staff, ensuring each user has the most current documents available.

Impact #1

Achieved the desired level of efficiency regarding nonconformances and corrective actions tracking, managing and reporting.

Impact #2

Intelex’s dashboards and configurable reports ensure that key performance indicators are effectively tracked and communicated through unique user views.

Impact #3

All necessary documentation is centrally maintained and retrievable by staff, ensuring each user has the most current documents available.

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Overview

Electric Transmission Company Improves Tracking of CAPAs and Quality KPIs with Intelex

Operational Impact