Case Studies Elara Caring Delivers Exceptional Patient Care and a Streamlined Employee Experience

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	Elara Caring Delivers Exceptional Patient Care and a Streamlined Employee Experience

Elara Caring Delivers Exceptional Patient Care and a Streamlined Employee Experience

Technology Category	Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Services	System Integration Training
Challenge	Elara Caring, one of the largest home care providers in the United States, faced significant challenges in ensuring data privacy and security while providing a seamless employee experience. The company serves over 60,000 patients across 16 states and must navigate a complex landscape of state and federal data privacy regulations, including HIPAA. The healthcare industry is also known for high turnover rates, and outdated technology can negatively impact employee satisfaction. When Eric Bowerman joined as the Chief Information Security Officer in mid-2021, he noticed that employees were struggling to differentiate between authentic emails and phishing attacks, which was a significant threat to patient data security. The existing Microsoft 365 email security was catching basic threats, but advanced threats were still reaching employee mailboxes, causing stress and potential data breaches. Read More
About Customer	Elara Caring is one of the largest home care providers in the United States, offering a range of services including skilled nursing, behavioral health, palliative, hospice, and personal care. The company serves over 60,000 patients across 16 states, aiming to provide holistic home care that allows patients to heal in the comfort of their own homes. Elara Caring operates in a highly regulated environment, adhering to state and federal data privacy regulations such as HIPAA. The company also faces challenges in a competitive talent market, where outdated technology can impact employee satisfaction and retention. Eric Bowerman, the Chief Information Security Officer, emphasizes the importance of seamless security measures to reduce stress for employees and improve their work experience. Read More
Solution	To address these challenges, Elara Caring implemented Abnormal Integrated Cloud Email Security (ICES) to enhance their existing Microsoft 365 email security. Abnormal ICES was chosen for its ability to block advanced threats that were previously bypassing the secure email gateway. This new solution not only improved email security but also enhanced the overall employee experience by allowing them to manage access more efficiently. The implementation of Abnormal ICES reduced the stress associated with email security, enabling employees to focus more on patient care. The solution also provided a simple setup and ease of use, which was highly valued by the operations staff. Additionally, Abnormal ICES allowed Elara Caring to decommission their existing secure email gateway, resulting in cost savings and reduced risk of data breaches. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Services

System Integration

Training

Challenge

Elara Caring, one of the largest home care providers in the United States, faced significant challenges in ensuring data privacy and security while providing a seamless employee experience. The company serves over 60,000 patients across 16 states and must navigate a complex landscape of state and federal data privacy regulations, including HIPAA. The healthcare industry is also known for high turnover rates, and outdated technology can negatively impact employee satisfaction. When Eric Bowerman joined as the Chief Information Security Officer in mid-2021, he noticed that employees were struggling to differentiate between authentic emails and phishing attacks, which was a significant threat to patient data security. The existing Microsoft 365 email security was catching basic threats, but advanced threats were still reaching employee mailboxes, causing stress and potential data breaches.

About Customer

Elara Caring is one of the largest home care providers in the United States, offering a range of services including skilled nursing, behavioral health, palliative, hospice, and personal care. The company serves over 60,000 patients across 16 states, aiming to provide holistic home care that allows patients to heal in the comfort of their own homes. Elara Caring operates in a highly regulated environment, adhering to state and federal data privacy regulations such as HIPAA. The company also faces challenges in a competitive talent market, where outdated technology can impact employee satisfaction and retention. Eric Bowerman, the Chief Information Security Officer, emphasizes the importance of seamless security measures to reduce stress for employees and improve their work experience.

Solution

To address these challenges, Elara Caring implemented Abnormal Integrated Cloud Email Security (ICES) to enhance their existing Microsoft 365 email security. Abnormal ICES was chosen for its ability to block advanced threats that were previously bypassing the secure email gateway. This new solution not only improved email security but also enhanced the overall employee experience by allowing them to manage access more efficiently. The implementation of Abnormal ICES reduced the stress associated with email security, enabling employees to focus more on patient care. The solution also provided a simple setup and ease of use, which was highly valued by the operations staff. Additionally, Abnormal ICES allowed Elara Caring to decommission their existing secure email gateway, resulting in cost savings and reduced risk of data breaches.

Impact #1	The implementation of Abnormal ICES significantly reduced the stress levels of employees by improving email security and allowing them to focus more on patient care.
Impact #2	Executive leadership experienced reduced worries about data breaches and regulatory penalties, as Abnormal ICES provided robust protection against advanced threats.
Impact #3	The solution improved the overall employee experience by allowing them to manage access more efficiently, thereby supporting employee retention.

Impact #1

The implementation of Abnormal ICES significantly reduced the stress levels of employees by improving email security and allowing them to focus more on patient care.

Impact #2

Executive leadership experienced reduced worries about data breaches and regulatory penalties, as Abnormal ICES provided robust protection against advanced threats.

Impact #3

The solution improved the overall employee experience by allowing them to manage access more efficiently, thereby supporting employee retention.

Benefit #1	Abnormal ICES prevented hundreds of credential phishing attacks within the first 90 days of deployment.
Benefit #2	Elara Caring saved 16+ hours per week for frontline and security employees.
Benefit #3	The average cost of data breaches in the healthcare industry is $9.23 million, and Abnormal ICES helped Elara Caring avoid these costs.

Benefit #1

Abnormal ICES prevented hundreds of credential phishing attacks within the first 90 days of deployment.

Benefit #2

Elara Caring saved 16+ hours per week for frontline and security employees.

Benefit #3

The average cost of data breaches in the healthcare industry is $9.23 million, and Abnormal ICES helped Elara Caring avoid these costs.

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Overview

Elara Caring Delivers Exceptional Patient Care and a Streamlined Employee Experience

Operational Impact

Quantitative Benefit