NAVEX Case Studies Eggleston: Accredited Care Changes Lives

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	Eggleston: Accredited Care Changes Lives NAVEX

Eggleston: Accredited Care Changes Lives

NAVEX

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources Quality Assurance
Use Cases	Predictive Maintenance Remote Asset Management
Services	System Integration Training
Challenge	Eggleston Services, a non-profit organization providing services for individuals with disabilities, was facing challenges in tracking records against two major goals - ensuring the safety and security of their employees and the individuals they assist, and maintaining the facility’s accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF). The organization was using a cumbersome and outdated paper process for case management, which was not consistent and did not provide meaningful reports for use by senior management and outside agencies. Read More
About Customer	Eggleston Services is a non-profit organization that has been providing a broad array of programs and services for individuals with disabilities since 1955. The organization assists those with disabilities in obtaining meaningful work opportunities and helps them participate fully in their communities. Eggleston Services provides on-the-job training at 20 locations along with stable employment opportunities. The organization aims to help individuals gain freedom from dependence on government support. Dave Wilber serves as the Chief Operating Officer and Corporate Compliance Officer for Eggleston Services. His primary goals are to ensure the safety and security of their employees and the individuals they assist, and to maintain the facility’s accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF). Read More
Solution	To address these challenges, Eggleston Services engaged NAVEX Global Professional Services to design a system that included a simplified web-based reporting mechanism and the use of NAVEX Global’s EthicsPoint case management software. This solution was designed to meet the needs of both of Dave’s roles as a practitioner and an auditor. The solution facilitated the capture and management of critical incident reports, enabling more effective tracking of records against the organization's two major goals. The web-based reporting mechanism made it easier for employees to submit reports, leading to an increase in reported incidents and near misses. The EthicsPoint case management software helped in managing these reports and creating meaningful reports for use by senior management and outside agencies. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Quality Assurance

Use Cases

Predictive Maintenance

Remote Asset Management

Services

System Integration

Training

Challenge

Eggleston Services, a non-profit organization providing services for individuals with disabilities, was facing challenges in tracking records against two major goals - ensuring the safety and security of their employees and the individuals they assist, and maintaining the facility’s accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF). The organization was using a cumbersome and outdated paper process for case management, which was not consistent and did not provide meaningful reports for use by senior management and outside agencies.

About Customer

Eggleston Services is a non-profit organization that has been providing a broad array of programs and services for individuals with disabilities since 1955. The organization assists those with disabilities in obtaining meaningful work opportunities and helps them participate fully in their communities. Eggleston Services provides on-the-job training at 20 locations along with stable employment opportunities. The organization aims to help individuals gain freedom from dependence on government support. Dave Wilber serves as the Chief Operating Officer and Corporate Compliance Officer for Eggleston Services. His primary goals are to ensure the safety and security of their employees and the individuals they assist, and to maintain the facility’s accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF).

Solution

To address these challenges, Eggleston Services engaged NAVEX Global Professional Services to design a system that included a simplified web-based reporting mechanism and the use of NAVEX Global’s EthicsPoint case management software. This solution was designed to meet the needs of both of Dave’s roles as a practitioner and an auditor. The solution facilitated the capture and management of critical incident reports, enabling more effective tracking of records against the organization's two major goals. The web-based reporting mechanism made it easier for employees to submit reports, leading to an increase in reported incidents and near misses. The EthicsPoint case management software helped in managing these reports and creating meaningful reports for use by senior management and outside agencies.

Impact #1	Within six months of implementing the NAVEX Global solution, Eggleston saw a 98% increase in reported incidents due to the ease with which employees could submit these reports.
Impact #2	There was a 1500% increase in the reporting of “near misses.” The increased awareness of these incidents/ near misses has enabled Eggleston to implement more effective and targeted training and remediation programs, improving the overall performance of their health and safety program.
Impact #3	Despite the dramatic increase in number of reports, the time from report to resolution has been more than halved, delivering to the organization significant return on their investment.

Impact #1

Within six months of implementing the NAVEX Global solution, Eggleston saw a 98% increase in reported incidents due to the ease with which employees could submit these reports.

Impact #2

There was a 1500% increase in the reporting of “near misses.” The increased awareness of these incidents/ near misses has enabled Eggleston to implement more effective and targeted training and remediation programs, improving the overall performance of their health and safety program.

Impact #3

Despite the dramatic increase in number of reports, the time from report to resolution has been more than halved, delivering to the organization significant return on their investment.

Benefit #1	98% increase in reported incidents within six months of implementing the NAVEX Global solution.
Benefit #2	1500% increase in the reporting of “near misses.”
Benefit #3	Time from report to resolution has been more than halved.

Benefit #1

98% increase in reported incidents within six months of implementing the NAVEX Global solution.

Benefit #2

1500% increase in the reporting of “near misses.”

Benefit #3

Time from report to resolution has been more than halved.

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Overview

Eggleston: Accredited Care Changes Lives

Operational Impact

Quantitative Benefit