Axon Software Case Studies Efficiency Boost in Billing and Operations: A Case Study on Metro Transport Inc. and Axon Software

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	Efficiency Boost in Billing and Operations: A Case Study on Metro Transport Inc. and Axon Software Axon Software

Efficiency Boost in Billing and Operations: A Case Study on Metro Transport Inc. and Axon Software

Axon Software

Applicable Industries	Education Railway & Metro
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Time Sensitive Networking Virtual Training
Services	System Integration Training
Challenge	Metro Transport Inc., a Brighton-based company that hauls sand and gravel, was facing challenges in managing their billing and operations due to an outdated system. The company was experiencing rapid growth, with sales and ticket numbers doubling in a short period. The old system was not integrated, making it difficult to look up information and duplicate tickets for data entry. The company was unable to email invoices to customers, and had to manually write down invoice numbers to look up account information, which was time-consuming. The ticket entry process was also cumbersome, especially with repetitive loads. The company was processing between 800-1000 tickets in a week, and the old system was not equipped to handle this volume efficiently. Read More
About Customer	Metro Transport Inc. is a company based in Brighton, Michigan, that specializes in hauling sand and gravel. The company was facing challenges in managing their operations due to an outdated system, particularly with the increase in sales and ticket numbers. They were processing between 800-1000 tickets in a week, and the old system was not equipped to handle this volume efficiently. The company needed a solution that could streamline their operations, improve efficiency, and cater to their specific needs. They found this solution in Axon Software, which they adopted in March. Read More
Solution	Metro Transport Inc. adopted Axon Software in March, transitioning from their old-fashioned system to a more integrated one. Axon Software provided a more efficient way to manage billing and operations. The software allowed the company to email invoices to customers directly, saving time and improving efficiency. It also made it easier to look up account information and return to the previous screen, eliminating the need to manually write down invoice numbers. The ticket entry process was simplified with the 'copy ticket' feature, which was particularly useful for repetitive loads. The software also provided flexibility in generating invoices, allowing the company to cater to specific customer requirements. For instance, for bigger customers who wanted separate tickets for sand in and dirt out on the same job, Axon Software made it possible to generate these without having to run separate invoices. Read More Log in to view content
Contents

Applicable Industries

Education

Railway & Metro

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Time Sensitive Networking

Virtual Training

Services

System Integration

Training

Challenge

Metro Transport Inc., a Brighton-based company that hauls sand and gravel, was facing challenges in managing their billing and operations due to an outdated system. The company was experiencing rapid growth, with sales and ticket numbers doubling in a short period. The old system was not integrated, making it difficult to look up information and duplicate tickets for data entry. The company was unable to email invoices to customers, and had to manually write down invoice numbers to look up account information, which was time-consuming. The ticket entry process was also cumbersome, especially with repetitive loads. The company was processing between 800-1000 tickets in a week, and the old system was not equipped to handle this volume efficiently.

About Customer

Metro Transport Inc. is a company based in Brighton, Michigan, that specializes in hauling sand and gravel. The company was facing challenges in managing their operations due to an outdated system, particularly with the increase in sales and ticket numbers. They were processing between 800-1000 tickets in a week, and the old system was not equipped to handle this volume efficiently. The company needed a solution that could streamline their operations, improve efficiency, and cater to their specific needs. They found this solution in Axon Software, which they adopted in March.

Solution

Metro Transport Inc. adopted Axon Software in March, transitioning from their old-fashioned system to a more integrated one. Axon Software provided a more efficient way to manage billing and operations. The software allowed the company to email invoices to customers directly, saving time and improving efficiency. It also made it easier to look up account information and return to the previous screen, eliminating the need to manually write down invoice numbers. The ticket entry process was simplified with the 'copy ticket' feature, which was particularly useful for repetitive loads. The software also provided flexibility in generating invoices, allowing the company to cater to specific customer requirements. For instance, for bigger customers who wanted separate tickets for sand in and dirt out on the same job, Axon Software made it possible to generate these without having to run separate invoices.

Impact #1	The adoption of Axon Software brought about significant improvements in the operations of Metro Transport Inc. The software provided a more integrated system, making it easier to look up information and duplicate tickets for data entry. It also simplified the ticket entry process, particularly for repetitive loads. The software provided flexibility in generating invoices, allowing the company to cater to specific customer requirements. The support from Axon was also commendable, with quick responses to queries and effective training tailored to the company's needs. The software also allowed for corrections to be made easily, unlike the old system where they had to wait for an IT person to correct mistakes. Overall, the company experienced a significant improvement in efficiency and operational effectiveness.

Impact #1

The adoption of Axon Software brought about significant improvements in the operations of Metro Transport Inc. The software provided a more integrated system, making it easier to look up information and duplicate tickets for data entry. It also simplified the ticket entry process, particularly for repetitive loads. The software provided flexibility in generating invoices, allowing the company to cater to specific customer requirements. The support from Axon was also commendable, with quick responses to queries and effective training tailored to the company's needs. The software also allowed for corrections to be made easily, unlike the old system where they had to wait for an IT person to correct mistakes. Overall, the company experienced a significant improvement in efficiency and operational effectiveness.

Benefit #1	Sales more than doubled without increasing staff.
Benefit #2	The number of weekly tickets almost doubled from 600 to 1,000 in the same time frame.
Benefit #3	The company was able to maintain the same staff number despite the increase in sales and tickets.

Benefit #1

Sales more than doubled without increasing staff.

Benefit #2

The number of weekly tickets almost doubled from 600 to 1,000 in the same time frame.

Benefit #3

The company was able to maintain the same staff number despite the increase in sales and tickets.

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Overview

Efficiency Boost in Billing and Operations: A Case Study on Metro Transport Inc. and Axon Software

Operational Impact

Quantitative Benefit