Effective Price Management in Retail for Enhanced Customer Experience

The client, a major distributor of office supplies and furniture operating in nearly half of all European countries, was facing challenges in managing product prices as their business expanded into new markets. Their existing monolithic solution was no longer efficient enough to meet the speed, accuracy, and efficiency requirements necessary for the company’s growth. The existing pricing management involved the use of several separate systems and Excel spreadsheets, as well as a significant amount of manual work. This required increasing time and effort from the client’s employees as the product inventory was expanding and the prices were changing frequently. The company needed to streamline the price management process and gain the ability to instantly handle pricing updates.

The client is a major distributor of office supplies and furniture, with over 1,500 employees. The company operates in nearly half of all European countries and provides consulting services in a variety of domains, from food and catering to new technology and business interiors. As the business was growing and expanding into new markets, they were facing challenges in managing the varying product prices efficiently. Their existing system was no longer meeting the speed, accuracy, and efficiency requirements necessary for the company’s growth.