Intellect Case Studies Edwards Technologies, Inc. Case Study

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	Edwards Technologies, Inc. Case Study Intellect

Edwards Technologies, Inc. Case Study

Intellect

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation
Use Cases	Inventory Management
Services	Software Design & Engineering Services System Integration
Challenge	Edwards Technologies was dealing with rapid growth, having recently acquiring very large projects with high visibility. Their challenges included ensuring that products ordered were delivered on time, project issues were addressed effectively and projects completed on deadline. Managing their day to day operational and workflow processes as well as retrieving pertinent information all in one centralized location became a major undertaking. The manual process of storing documents in various folders on their network server, tracking and managing their project statuses via Excel and other programs were no longer effective, while visibility into projects and overall accountability was slipping. Another challenge was the communication barriers between internal departments. Each department was spending a lot of time conveying real time progress and identifying bottlenecks. Read More
About Customer	Founded over 25 years ago, Edwards Technology, Inc. (ETI) designs audio visual entertainment technology for retail stores, theme parks, corporate headquarters, museums, libraries, casinos, restaurants and entertainment venues worldwide. Edwards Technologies is enhancing customer experience everyday for big clients including Disney Retail Stores, Universal Studios, Legoland, Kansas City Royals Hall of Fame, Volkswagen Autostadt, National Infantry Museum, and the International Spy Museum. Read More
Solution	ETI wanted a solution that was flexible, met their special process requirements and fit within their budget. After careful consideration, they realized that with the Intellect platform, one solution could address all of their unique process needs in one environment. Intellect helped launch successfully Edwards Technologies project, order tracking and issue management processes. The successful deployment of the platform has increased their efficiencies and productivity tenfold. In addition, communication between the departments has improved considerably, with dashboards and intelligence enabling them to attain data on work trends and patterns. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Use Cases

Inventory Management

Services

Software Design & Engineering Services

System Integration

Challenge

Edwards Technologies was dealing with rapid growth, having recently acquiring very large projects with high visibility. Their challenges included ensuring that products ordered were delivered on time, project issues were addressed effectively and projects completed on deadline. Managing their day to day operational and workflow processes as well as retrieving pertinent information all in one centralized location became a major undertaking. The manual process of storing documents in various folders on their network server, tracking and managing their project statuses via Excel and other programs were no longer effective, while visibility into projects and overall accountability was slipping. Another challenge was the communication barriers between internal departments. Each department was spending a lot of time conveying real time progress and identifying bottlenecks.

About Customer

Founded over 25 years ago, Edwards Technology, Inc. (ETI) designs audio visual entertainment technology for retail stores, theme parks, corporate headquarters, museums, libraries, casinos, restaurants and entertainment venues worldwide. Edwards Technologies is enhancing customer experience everyday for big clients including Disney Retail Stores, Universal Studios, Legoland, Kansas City Royals Hall of Fame, Volkswagen Autostadt, National Infantry Museum, and the International Spy Museum.

Solution

ETI wanted a solution that was flexible, met their special process requirements and fit within their budget. After careful consideration, they realized that with the Intellect platform, one solution could address all of their unique process needs in one environment. Intellect helped launch successfully Edwards Technologies project, order tracking and issue management processes. The successful deployment of the platform has increased their efficiencies and productivity tenfold. In addition, communication between the departments has improved considerably, with dashboards and intelligence enabling them to attain data on work trends and patterns.

Impact #1	Increased efficiencies and productivity tenfold
Impact #2	Improved communication between departments
Impact #3	Enabled data attainment on work trends and patterns

Impact #1

Increased efficiencies and productivity tenfold

Impact #2

Improved communication between departments

Impact #3

Enabled data attainment on work trends and patterns

Benefit #1	10x increase in productivity

Benefit #1

10x increase in productivity

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Overview

Edwards Technologies, Inc. Case Study

Operational Impact

Quantitative Benefit