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Case Studies
Edmonton On Demand: Canada's Largest Microtransit Deployment
Overview
Edmonton On Demand: Canada's Largest Microtransit DeploymentVia |
Cities & Municipalities Transportation | |
Public Transportation Management Smart City Operations | |
Operational Impact
The implementation of Edmonton On Demand has been a significant success, demonstrating how demand-responsive services can be hyper-targeted to particular neighborhoods without transit to complement the larger fixed-route network. The service has not only filled transit gaps in lower-density areas but also provided more convenient connections to high-frequency routes and accessible transit to local destinations. The strong rider ratings indicate high customer satisfaction with the service. The city's ability to adapt and tweak its transit offerings based on community needs and passenger input has also been a key factor in the service's success. The city is now exploring plans to expand the demand-responsive service to additional neighbourhoods requiring additional transit support, further enhancing its public transit network. | |
Quantitative Benefit
The service has experienced steady growth since its launch in April 2021, with daily ridership peaking at around 1,400 nearly a year later. | |
Riders can expect a trip within 30 minutes of their request. | |
Riders spend an average of just 12 minutes in the vehicle on the way to their destinations. | |