Schneider Electric Case Studies Edge computing helps jewelry retail chain set “gold standard” in customer service

	Edge computing helps jewelry retail chain set “gold standard” in customer service Schneider Electric

Edge computing helps jewelry retail chain set “gold standard” in customer service

Schneider Electric

Technology Category	Analytics & Modeling - Edge Analytics Processors & Edge Intelligence - Embedded & Edge Computers
Applicable Industries	Retail
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Edge Computing & Edge Intelligence Retail Store Automation
Services	System Integration Cloud Planning, Design & Implementation Services
Challenge	Tanishq, a leading Indian jewelry retail chain, was looking to modernize its store infrastructure to better accommodate a growing surge in high-end customer traffic. They needed a new edge computing solution that could be managed remotely without disturbing staff workflow or the customer shopping experience. The store’s supporting IT infrastructure had to be reliable and running at all times, providing staff members with the product information they need at their fingertips, and without delay when a customer is ready to purchase. The company also wanted to incorporate more efficient IT and physical infrastructure equipment across their hundreds of retail stores. Their digital transformation and renovation efforts focused on improving the in-store customer experience while increasing operational savings. Read More
About Customer	Tanishq is the jewelry division of Titan Company Limited, a division of the $100 billion Tata Group. It is a leading Indian jewelry retail chain known for its innovation in the jewelry industry by offering an entirely new standard of business ethics and product reliability. Tanishq was the first retailer to leverage Karatmeter technology (a device using x-rays to determine gold purity characteristics) for customers who wished to obtain an accurate reading of the purity of their gold. The company has established a competitive advantage in the marketplace by introducing new ways to deploy cutting-edge technology across its 200+ retail locations. Read More
Solution	Schneider Electric and their Elite Partner Future Businesstech proposed an innovative solution custom designed to support Tanishq’s retail customer experience and improve operational efficiencies. The solution consisted of the following key components: Micro data center, NetShelter CX rack, APC Smart-UPS, EcoStruxure IT Expert, EcoStruxure Asset Advisor, and APC Netbotz physical security. The edge computing solution elements provide Tanishq with several operational and customer experience benefits. The energy consumption at each store was reduced up to 20%, which boosted sustainability efforts. Support technicians now have a dashboard that regularly tracks how much power is being consumed by each micro data center in each store. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Edge Analytics

Processors & Edge Intelligence - Embedded & Edge Computers

Applicable Industries

Retail

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Edge Computing & Edge Intelligence

Retail Store Automation

Services

System Integration

Cloud Planning, Design & Implementation Services

Challenge

Tanishq, a leading Indian jewelry retail chain, was looking to modernize its store infrastructure to better accommodate a growing surge in high-end customer traffic. They needed a new edge computing solution that could be managed remotely without disturbing staff workflow or the customer shopping experience. The store’s supporting IT infrastructure had to be reliable and running at all times, providing staff members with the product information they need at their fingertips, and without delay when a customer is ready to purchase. The company also wanted to incorporate more efficient IT and physical infrastructure equipment across their hundreds of retail stores. Their digital transformation and renovation efforts focused on improving the in-store customer experience while increasing operational savings.

About Customer

Tanishq is the jewelry division of Titan Company Limited, a division of the $100 billion Tata Group. It is a leading Indian jewelry retail chain known for its innovation in the jewelry industry by offering an entirely new standard of business ethics and product reliability. Tanishq was the first retailer to leverage Karatmeter technology (a device using x-rays to determine gold purity characteristics) for customers who wished to obtain an accurate reading of the purity of their gold. The company has established a competitive advantage in the marketplace by introducing new ways to deploy cutting-edge technology across its 200+ retail locations.

Solution

Schneider Electric and their Elite Partner Future Businesstech proposed an innovative solution custom designed to support Tanishq’s retail customer experience and improve operational efficiencies. The solution consisted of the following key components: Micro data center, NetShelter CX rack, APC Smart-UPS, EcoStruxure IT Expert, EcoStruxure Asset Advisor, and APC Netbotz physical security. The edge computing solution elements provide Tanishq with several operational and customer experience benefits. The energy consumption at each store was reduced up to 20%, which boosted sustainability efforts. Support technicians now have a dashboard that regularly tracks how much power is being consumed by each micro data center in each store.

Impact #1	Space savings - The edge computing solution now only occupies 100 square feet, increasing the space for additional inventory and customer interaction in the store.
Impact #2	Energy savings - The energy consumption at each store was reduced up to 20%, which boosted sustainability efforts. Support technicians now have a dashboard that regularly tracks how much power is being consumed by each micro data center in each store.
Impact #3	Lower maintenance costs and higher resilience - Thanks to the ability to monitor system performance remotely, maintenance visits are down, and related costs have been reduced around 15%. Early alerts allow for potential problems to be detected before any unplanned downtime occurs.

Impact #1

Space savings - The edge computing solution now only occupies 100 square feet, increasing the space for additional inventory and customer interaction in the store.

Impact #2

Energy savings - The energy consumption at each store was reduced up to 20%, which boosted sustainability efforts. Support technicians now have a dashboard that regularly tracks how much power is being consumed by each micro data center in each store.

Impact #3

Lower maintenance costs and higher resilience - Thanks to the ability to monitor system performance remotely, maintenance visits are down, and related costs have been reduced around 15%. Early alerts allow for potential problems to be detected before any unplanned downtime occurs.

Benefit #1	Around 15% reduction in maintenance costs
Benefit #2	Up to 20% reduction in energy costs
Benefit #3	Less floor space required to host the edge computing system (reduction from 200 to 100 square feet)

Benefit #1

Around 15% reduction in maintenance costs

Benefit #2

Up to 20% reduction in energy costs

Benefit #3

Less floor space required to host the edge computing system (reduction from 200 to 100 square feet)

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Overview

Edge computing helps jewelry retail chain set “gold standard” in customer service

Operational Impact

Quantitative Benefit