Case Studies eCareSoft Enhances Healthcare Software Deployment with LiveRebel

Edit This Case Study Record

	eCareSoft Enhances Healthcare Software Deployment with LiveRebel

eCareSoft Enhances Healthcare Software Deployment with LiveRebel

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Use Cases	Continuous Emission Monitoring Systems Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Product releases were very carefully planned and typically launched every two months to minimize downtime. The effort took about 15 engineers and 36 hours on average to see the process through. It included informing customers about a release window that lasts as long as 4 hours, updating the application, database, and dependent artifacts after-hours, and staging and monitoring the release for about 12 hours prior to taking it live. The challenge was to find a way to deploy applications into staging and production environments without impacting end users, ensuring 24/7 service uptime, which is critical for healthcare operations. Read More
About Customer	eCareSoft, Inc., based in Austin, Texas, offers hospitals and physicians cloud-based electronic health records software - eCS Nimbo and eCS Cirrus - which combines clinical, revenue cycle, financial management, and business intelligence on one platform. Its affiliate eCareSoft Mexico, S.A. de C.V. is the largest provider of electronic medical records (EMR) software in Mexico. The company's mission is to provide healthcare executives with the information they need to make the right decisions in a timely manner. With patients’ lives and critical operations on the line, 24/7 service uptime is critical. Read More
Solution	eCareSoft chose LiveRebel when it was looking for a safe and automated means to deploy applications into staging and production environments, without impacting end users. By integrating LiveRebel with Jenkins, the team has been able to deploy new product releases with zero downtime, and without disrupting active user sessions in most cases. With LiveRebel, Miguel’s team has been able to mostly eliminate after-hours release windows. Release windows were shortened by 90% when they included manually run database migrations. However, when updates involved code changes, the team released them during business hours, with no downtime. The team was encouraged to release more frequently, pushing updates every 3 weeks, which resulted in happier customers. Releasing updates now takes 10 engineers over 24 hours, a reduction of 66% over releasing without LiveRebel. By releasing minor updates more frequently, eCareSoft reduced the risk of releasing bugs. By testing continuously, the team was able to identify and repair errors before customers saw them. Furthermore, there has been about a 45% reduction in support tickets logged. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Continuous Emission Monitoring Systems

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Product releases were very carefully planned and typically launched every two months to minimize downtime. The effort took about 15 engineers and 36 hours on average to see the process through. It included informing customers about a release window that lasts as long as 4 hours, updating the application, database, and dependent artifacts after-hours, and staging and monitoring the release for about 12 hours prior to taking it live. The challenge was to find a way to deploy applications into staging and production environments without impacting end users, ensuring 24/7 service uptime, which is critical for healthcare operations.

About Customer

eCareSoft, Inc., based in Austin, Texas, offers hospitals and physicians cloud-based electronic health records software - eCS Nimbo and eCS Cirrus - which combines clinical, revenue cycle, financial management, and business intelligence on one platform. Its affiliate eCareSoft Mexico, S.A. de C.V. is the largest provider of electronic medical records (EMR) software in Mexico. The company's mission is to provide healthcare executives with the information they need to make the right decisions in a timely manner. With patients’ lives and critical operations on the line, 24/7 service uptime is critical.

Solution

eCareSoft chose LiveRebel when it was looking for a safe and automated means to deploy applications into staging and production environments, without impacting end users. By integrating LiveRebel with Jenkins, the team has been able to deploy new product releases with zero downtime, and without disrupting active user sessions in most cases. With LiveRebel, Miguel’s team has been able to mostly eliminate after-hours release windows. Release windows were shortened by 90% when they included manually run database migrations. However, when updates involved code changes, the team released them during business hours, with no downtime. The team was encouraged to release more frequently, pushing updates every 3 weeks, which resulted in happier customers. Releasing updates now takes 10 engineers over 24 hours, a reduction of 66% over releasing without LiveRebel. By releasing minor updates more frequently, eCareSoft reduced the risk of releasing bugs. By testing continuously, the team was able to identify and repair errors before customers saw them. Furthermore, there has been about a 45% reduction in support tickets logged.

Impact #1	Mostly eliminated after-hours release windows, reducing the need for late-night work.
Impact #2	Release windows were shortened by 90% when they included manually run database migrations.
Impact #3	Updates involving code changes were released during business hours with no downtime.

Impact #1

Mostly eliminated after-hours release windows, reducing the need for late-night work.

Impact #2

Release windows were shortened by 90% when they included manually run database migrations.

Impact #3

Updates involving code changes were released during business hours with no downtime.

Benefit #1	Release windows shortened by 90%.
Benefit #2	Reduction of 66% in the number of engineers required for releases.
Benefit #3	45% reduction in support tickets logged.

Benefit #1

Release windows shortened by 90%.

Benefit #2

Reduction of 66% in the number of engineers required for releases.

Benefit #3

45% reduction in support tickets logged.

Download PDF Version

Overview

eCareSoft Enhances Healthcare Software Deployment with LiveRebel

Operational Impact

Quantitative Benefit