Case Studies
eBusiness Order Management Initiative Saves Time, Improves Order Accuracy and Visibility, and Enhances Customer Experience
Overview
Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Pharmaceuticals Utilities | |
Business Operation Sales & Marketing | |
Inventory Management Supply Chain Visibility | |
System Integration | |
Operational Impact
The solution has eliminated one-third of the time it took for customer service representatives to create and confirm inter-facility orders. | |
Customer initiated orders have been more accurate resulting in fewer change orders and a more stable production plan. | |
The solution has allowed for a smoother production schedule on the plant floor due to fewer change orders. | |
Quantitative Benefit
Significant cost savings per representative due to reduced time for customer service representatives to create and confirm inter-facility orders. | |