Case Studies Dubai Marine Beach Resort & Spa improves Guest Service and Staff Efficiency

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	Dubai Marine Beach Resort & Spa improves Guest Service and Staff Efficiency

Dubai Marine Beach Resort & Spa improves Guest Service and Staff Efficiency

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management
Use Cases	Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	The Dubai Marine Beach Resort & Spa faced several challenges in their food and beverage outlets. Firstly, service inefficiency was a major issue as servers spent a lot of time running back and forth between the kitchen, the POS terminal, and the guests, making it difficult to meet guest needs effectively. Secondly, there was a lack of reporting capabilities, which meant that management had little to no access to essential report data for managing multiple outlets. This limited their ability to adjust operations to streamline guest service. Lastly, insufficient connectivity was a problem; both managers and servers were limited by the functionality of their Wi-Fi service, and when it went down, so did the POS system. The leadership at Dubai Marine Beach Resort & Spa aimed to improve guest service and efficiency in their food and beverage outlets. They sought a technology solution that would provide consistent connectivity and greater mobility, even during their busiest periods. Read More
About Customer	Dubai Marine Beach Resort & Spa is a luxury beachfront property located in the United Arab Emirates. Known for its opulent amenities and exceptional guest services, the resort features 17 food and beverage outlets, each offering a unique dining experience. The resort attracts a diverse clientele, including tourists, business travelers, and local residents, all seeking a high-quality hospitality experience. The resort's management is committed to maintaining high standards of service and operational efficiency, which is why they sought to upgrade their point-of-sale (POS) technology. The goal was to enhance guest service and streamline staff workflows, thereby improving overall operational efficiency. The resort partnered with Agilysys, a leading technology company specializing in hospitality solutions, to implement a new POS system that would meet these objectives. Simplified Solutions, an authorized distributor for Agilysys InfoGenesis, facilitated the implementation, leveraging their expertise in hospitality software sales and services in the Middle East. Read More
Solution	To address the challenges, Dubai Marine Beach Resort & Spa implemented Agilysys InfoGenesis® POS and InfoGenesis® Flex. These solutions provided both fixed and mobile point-of-sale technologies, significantly improving the management of their 17 food and beverage outlets. The new system allowed servers to capture up-to-the-minute guest and server performance data, offering reporting flexibility and enabling on-the-go operations management. One of the key features of the solution was its straightforward user interface, which was much easier to use compared to the previous POS technology. This led to significant time savings in all food and beverage outlets, as servers could now spend more time attending to guests rather than running back and forth between the kitchen and the POS terminal. The solution also offered offline functionality, allowing servers to continue entering orders and processing payments even if the Wi-Fi was inconsistent. This ensured that operations could continue smoothly without any interruptions. Additionally, managers now had access to up-to-the-minute business data, whether they were on the floor or working remotely. This improved their ability to manage multiple outlets effectively and make data-driven decisions to enhance guest service. The cost-effectiveness of the solution was another advantage, as it was comparatively better priced than other POS systems with similar features. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Use Cases

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

The Dubai Marine Beach Resort & Spa faced several challenges in their food and beverage outlets. Firstly, service inefficiency was a major issue as servers spent a lot of time running back and forth between the kitchen, the POS terminal, and the guests, making it difficult to meet guest needs effectively. Secondly, there was a lack of reporting capabilities, which meant that management had little to no access to essential report data for managing multiple outlets. This limited their ability to adjust operations to streamline guest service. Lastly, insufficient connectivity was a problem; both managers and servers were limited by the functionality of their Wi-Fi service, and when it went down, so did the POS system. The leadership at Dubai Marine Beach Resort & Spa aimed to improve guest service and efficiency in their food and beverage outlets. They sought a technology solution that would provide consistent connectivity and greater mobility, even during their busiest periods.

About Customer

Dubai Marine Beach Resort & Spa is a luxury beachfront property located in the United Arab Emirates. Known for its opulent amenities and exceptional guest services, the resort features 17 food and beverage outlets, each offering a unique dining experience. The resort attracts a diverse clientele, including tourists, business travelers, and local residents, all seeking a high-quality hospitality experience. The resort's management is committed to maintaining high standards of service and operational efficiency, which is why they sought to upgrade their point-of-sale (POS) technology. The goal was to enhance guest service and streamline staff workflows, thereby improving overall operational efficiency. The resort partnered with Agilysys, a leading technology company specializing in hospitality solutions, to implement a new POS system that would meet these objectives. Simplified Solutions, an authorized distributor for Agilysys InfoGenesis, facilitated the implementation, leveraging their expertise in hospitality software sales and services in the Middle East.

Solution

To address the challenges, Dubai Marine Beach Resort & Spa implemented Agilysys InfoGenesis® POS and InfoGenesis® Flex. These solutions provided both fixed and mobile point-of-sale technologies, significantly improving the management of their 17 food and beverage outlets. The new system allowed servers to capture up-to-the-minute guest and server performance data, offering reporting flexibility and enabling on-the-go operations management. One of the key features of the solution was its straightforward user interface, which was much easier to use compared to the previous POS technology. This led to significant time savings in all food and beverage outlets, as servers could now spend more time attending to guests rather than running back and forth between the kitchen and the POS terminal. The solution also offered offline functionality, allowing servers to continue entering orders and processing payments even if the Wi-Fi was inconsistent. This ensured that operations could continue smoothly without any interruptions. Additionally, managers now had access to up-to-the-minute business data, whether they were on the floor or working remotely. This improved their ability to manage multiple outlets effectively and make data-driven decisions to enhance guest service. The cost-effectiveness of the solution was another advantage, as it was comparatively better priced than other POS systems with similar features.

Impact #1	The implementation of Agilysys InfoGenesis® POS and InfoGenesis® Flex led to significant improvements in service staff workflows. Servers experienced substantial time savings, allowing them to spend more time attending to guests, thereby improving the overall guest experience.
Impact #2	The new POS system featured a straightforward user interface, making it much easier for staff to use compared to the previous technology. This ease of use contributed to increased efficiency and reduced training time for new employees.
Impact #3	The solution provided offline functionality, enabling servers to continue entering orders and processing payments even if the Wi-Fi was inconsistent. This ensured uninterrupted service and improved operational reliability.

Impact #1

The implementation of Agilysys InfoGenesis® POS and InfoGenesis® Flex led to significant improvements in service staff workflows. Servers experienced substantial time savings, allowing them to spend more time attending to guests, thereby improving the overall guest experience.

Impact #2

The new POS system featured a straightforward user interface, making it much easier for staff to use compared to the previous technology. This ease of use contributed to increased efficiency and reduced training time for new employees.

Impact #3

The solution provided offline functionality, enabling servers to continue entering orders and processing payments even if the Wi-Fi was inconsistent. This ensured uninterrupted service and improved operational reliability.

Benefit #1	The implementation of the new POS system resulted in a significant increase in service staff efficiency, allowing them to spend more time with guests.
Benefit #2	The cost-effectiveness of the solution was notable, as it was comparatively better priced than other POS systems with similar features.

Benefit #1

The implementation of the new POS system resulted in a significant increase in service staff efficiency, allowing them to spend more time with guests.

Benefit #2

The cost-effectiveness of the solution was notable, as it was comparatively better priced than other POS systems with similar features.

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Overview

Dubai Marine Beach Resort & Spa improves Guest Service and Staff Efficiency

Operational Impact

Quantitative Benefit