Case Studies DS Tech Success Story

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	DS Tech Success Story

DS Tech Success Story

Technology Category	Analytics & Modeling - Predictive Analytics Cybersecurity & Privacy - Security Compliance Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Finance & Insurance Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance Sales & Marketing
Use Cases	Cybersecurity Predictive Maintenance Remote Asset Management Remote Control
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	DS Tech faced significant challenges with their previous RMM platform, which generated excessive ticket noise and false positives. This required substantial time and effort to manage, detracting from higher-value customer work. They needed a solution to improve the efficiency of their technicians and sought to add a 24x7 network operations center (NOC) for more responsive service. After consulting with peers in the Technology Assurance Group (TAG), DS Tech decided to partner with Continuum, which was highly recommended for its ability to reduce noise, improve scalability, and allow more focus on customer service. Read More
About Customer	DS Tech is a managed service provider (MSP) based in the United States, specializing in delivering proactive support to help its customers achieve key business objectives. The company aims to provide better uptime and ease of operations for its clients, allowing them to focus on their core business activities. DS Tech sought a partner to enhance its own business operations, ultimately choosing Continuum for its comprehensive suite of solutions. The company serves various industries, including financial, manufacturing, and medical markets, and is committed to offering enterprise-level services at SMB prices. Read More
Solution	DS Tech implemented several Continuum solutions, including Continuum Command, Continuum Recover, Continuum Fortify, and Continuum Assist. These tools helped reduce ticket noise and provided more accurate and actionable alerts, significantly decreasing the number of open tickets. The Continuum NOC and SOC provided round-the-clock coverage, allowing DS Tech to focus on higher-level customer work during business hours. Continuum Recover ensured reliable backups, while Continuum Fortify offered robust security measures. The partnership enabled DS Tech to deliver specialized industry solutions and enterprise-level services at competitive prices, enhancing their ability to win larger customers and sign more profitable deals. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Cybersecurity & Privacy - Security Compliance

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Finance & Insurance

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Sales & Marketing

Use Cases

Cybersecurity

Predictive Maintenance

Remote Asset Management

Remote Control

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

DS Tech faced significant challenges with their previous RMM platform, which generated excessive ticket noise and false positives. This required substantial time and effort to manage, detracting from higher-value customer work. They needed a solution to improve the efficiency of their technicians and sought to add a 24x7 network operations center (NOC) for more responsive service. After consulting with peers in the Technology Assurance Group (TAG), DS Tech decided to partner with Continuum, which was highly recommended for its ability to reduce noise, improve scalability, and allow more focus on customer service.

About Customer

DS Tech is a managed service provider (MSP) based in the United States, specializing in delivering proactive support to help its customers achieve key business objectives. The company aims to provide better uptime and ease of operations for its clients, allowing them to focus on their core business activities. DS Tech sought a partner to enhance its own business operations, ultimately choosing Continuum for its comprehensive suite of solutions. The company serves various industries, including financial, manufacturing, and medical markets, and is committed to offering enterprise-level services at SMB prices.

Solution

DS Tech implemented several Continuum solutions, including Continuum Command, Continuum Recover, Continuum Fortify, and Continuum Assist. These tools helped reduce ticket noise and provided more accurate and actionable alerts, significantly decreasing the number of open tickets. The Continuum NOC and SOC provided round-the-clock coverage, allowing DS Tech to focus on higher-level customer work during business hours. Continuum Recover ensured reliable backups, while Continuum Fortify offered robust security measures. The partnership enabled DS Tech to deliver specialized industry solutions and enterprise-level services at competitive prices, enhancing their ability to win larger customers and sign more profitable deals.

Impact #1	DS Tech experienced a significant reduction in open tickets, from over one thousand to fewer than 100, thanks to more accurate and actionable alerts.
Impact #2	The company was able to focus more on value-added services and customer projects, improving overall efficiency and customer satisfaction.
Impact #3	DS Tech created vertical industry solutions for financial, manufacturing, and medical markets, helping customers meet challenging compliance requirements.

Impact #1

DS Tech experienced a significant reduction in open tickets, from over one thousand to fewer than 100, thanks to more accurate and actionable alerts.

Impact #2

The company was able to focus more on value-added services and customer projects, improving overall efficiency and customer satisfaction.

Impact #3

DS Tech created vertical industry solutions for financial, manufacturing, and medical markets, helping customers meet challenging compliance requirements.

Benefit #1	EBITDA doubled in a single year.
Benefit #2	Revenue increased by 16 percent.

Benefit #1

EBITDA doubled in a single year.

Benefit #2

Revenue increased by 16 percent.

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Overview

DS Tech Success Story

Operational Impact

Quantitative Benefit