NETSCOUT Case Studies Driving Visibility for a Vehicle Manufacturer’s Multi-tiered Applications

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	Driving Visibility for a Vehicle Manufacturer’s Multi-tiered Applications NETSCOUT

Driving Visibility for a Vehicle Manufacturer’s Multi-tiered Applications

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Automotive
Applicable Functions	Discrete Manufacturing Quality Assurance
Use Cases	Manufacturing System Automation Predictive Maintenance
Services	System Integration
Challenge	The network operations (NetOps) group at this manufacturer had historically relied on a NetFlow-based network performance management tool to monitor their corporate data center. However, this had become ineffective at providing the level of detail necessary to truly find the source of issues as the company adopted digital transformations and modernizations. Slowdowns or degradations in performance in their production, inventory, or customer resource management applications can have drastic impact on targeted business goals. The NetOps group had several strategic requirements for their new service assurance solution: the ability to analyze activity across multi-tier services – including Web, application and database servers; Internet traffic; and evaluating the performance of 50 top applications for manufacturing, billing, and customer-facing websites and portals. With the added complexity of having voice, video, and business data services that required performance assurance across a high-speed, global network, the NetOps team had scalability and consolidated analysis and views at the top of their list of requirements as well. Read More
About Customer	This large, 75-year-old, global vehicle manufacturer designs, produces, and distributes passenger and commercial vehicles, motorcycles, engines, and turbomachinery in more than 100 countries around the world. They manufacture using several brands, in tens of dozens of plants, in more than 20 countries worldwide. Based in Europe, this vehicle manufacturer’s hundreds of thousands of employees also deliver related business services, including financing, leasing, and fleet management. With a commitment to sustainable mobility as a way to transform its core business, the company is at the forefront of technology innovation – and this extends to their Information Technology (IT). Efficiency and quality performance are essential to meet production, financing, fleet and customer-related objectives. Read More
Solution	The NetOps team performed a thoughtful and thorough evaluation of several possible alternatives for satisfying their requirements and selected the nGeniusONE Service Assurance Platform with InfiniStreamNG (ISNG) appliances from NETSCOUT®. NETSCOUT offered the only solution to deliver broad visibility across their global data centers for performance of their voice, video, and business data services. Deployed in the 40GB and 10GB data center environments, ISNG appliances with NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology are transforming the manufacturer’s wiretraffic into smart data for smarter analytics in nGeniusONE for real-time, end-to-end visibility throughout the manufacturer’s global environment. Key to the selection of nGeniusONE was a single pane-of-glass view of essential metrics and analysis from dashboard to packet. In particular, nGeniusONE offered real-time views and historical reports related to the performance of the manufacturer’s 50 mostimportant applications; that is, their multitiered applications and customer-facing, Web-based services. A major differentiation from alternative tool choices was that nGeniusONE incorporates analysis of the underlying dependencies for these services, including front end servers, DNS, and Active Directory services that could impact the performance of a multi-tiered or Web-based application. This gave the NetOps team real answers versus simply ruling out areas as a source of a slowdown or outage. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Automotive

Applicable Functions

Discrete Manufacturing

Quality Assurance

Use Cases

Manufacturing System Automation

Predictive Maintenance

Services

System Integration

Challenge

The network operations (NetOps) group at this manufacturer had historically relied on a NetFlow-based network performance management tool to monitor their corporate data center. However, this had become ineffective at providing the level of detail necessary to truly find the source of issues as the company adopted digital transformations and modernizations. Slowdowns or degradations in performance in their production, inventory, or customer resource management applications can have drastic impact on targeted business goals. The NetOps group had several strategic requirements for their new service assurance solution: the ability to analyze activity across multi-tier services – including Web, application and database servers; Internet traffic; and evaluating the performance of 50 top applications for manufacturing, billing, and customer-facing websites and portals. With the added complexity of having voice, video, and business data services that required performance assurance across a high-speed, global network, the NetOps team had scalability and consolidated analysis and views at the top of their list of requirements as well.

About Customer

This large, 75-year-old, global vehicle manufacturer designs, produces, and distributes passenger and commercial vehicles, motorcycles, engines, and turbomachinery in more than 100 countries around the world. They manufacture using several brands, in tens of dozens of plants, in more than 20 countries worldwide. Based in Europe, this vehicle manufacturer’s hundreds of thousands of employees also deliver related business services, including financing, leasing, and fleet management. With a commitment to sustainable mobility as a way to transform its core business, the company is at the forefront of technology innovation – and this extends to their Information Technology (IT). Efficiency and quality performance are essential to meet production, financing, fleet and customer-related objectives.

Solution

The NetOps team performed a thoughtful and thorough evaluation of several possible alternatives for satisfying their requirements and selected the nGeniusONE Service Assurance Platform with InfiniStreamNG (ISNG) appliances from NETSCOUT®. NETSCOUT offered the only solution to deliver broad visibility across their global data centers for performance of their voice, video, and business data services. Deployed in the 40GB and 10GB data center environments, ISNG appliances with NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology are transforming the manufacturer’s wiretraffic into smart data for smarter analytics in nGeniusONE for real-time, end-to-end visibility throughout the manufacturer’s global environment. Key to the selection of nGeniusONE was a single pane-of-glass view of essential metrics and analysis from dashboard to packet. In particular, nGeniusONE offered real-time views and historical reports related to the performance of the manufacturer’s 50 mostimportant applications; that is, their multitiered applications and customer-facing, Web-based services. A major differentiation from alternative tool choices was that nGeniusONE incorporates analysis of the underlying dependencies for these services, including front end servers, DNS, and Active Directory services that could impact the performance of a multi-tiered or Web-based application. This gave the NetOps team real answers versus simply ruling out areas as a source of a slowdown or outage.

Impact #1	Lower MTTR with single pane-of- glass views and analysis into network and application performance
Impact #2	In-depth analysis and metrics on multi‑tiered applications and their underlying service dependencies
Impact #3	Proactively getting ahead of bottlenecks and reducing the mean time to pinpoint and resolve (MTTR) issues in their earliest stages to minimize impact to the business and their customers

Impact #1

Lower MTTR with single pane-of- glass views and analysis into network and application performance

Impact #2

In-depth analysis and metrics on multi‑tiered applications and their underlying service dependencies

Impact #3

Proactively getting ahead of bottlenecks and reducing the mean time to pinpoint and resolve (MTTR) issues in their earliest stages to minimize impact to the business and their customers

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Overview

Driving Visibility for a Vehicle Manufacturer’s Multi-tiered Applications

Operational Impact