Documoto Case Studies Dragotec Simplifies Parts Lookup for Dealers

	Dragotec Simplifies Parts Lookup for Dealers Documoto

Dragotec Simplifies Parts Lookup for Dealers

Documoto

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Agriculture
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Inventory Management
Services	Cloud Planning, Design & Implementation Services
Challenge	Dragotec’s equipment is known for its durability, a necessity in agricultural working environments. However, the harsh conditions sometimes experienced during crop harvesting can lead to equipment damage. When this happens, dealers and equipment owners need product documentation that easily distinguishes what part requires repair or replacement. The challenge was ensuring that the manuals accurately depict the equipment parts. The printed books provided with their corn head attachments did not drill down into every part of the attachment, making illustrations with part numbers and specifications difficult to create and maintain. The outdated parts books were hard to read, making it difficult to provide sales and service support to dealers. The features they sought out in a solution were ease of use, improved publishing processes, improved publishing release timeframe, easy adoption rate with network, and enhanced dealer experience. Read More
About Customer	Dragotec USA, based in Iowa, is the exclusive North American distributor of Olimac Products. Olimac is a family-owned, global manufacturer headquartered in Margarita, Italy, dedicated to creating the highest-quality, best-performing corn heads in the industry. Dragotec USA is known for their corn head and yield-loss prevention expertise. Their products, including the Drago GT and Drago II corn heads, help manage stalk variability and minimize yield loss at harvest. The equipment has a reputation for durability, a necessity in agricultural working environments. Read More
Solution	Dragotec transitioned from print PDFs to an online catalog, which allowed them to cater to a much larger audience. The shift was monumental to Dragotec’s dealer network growth strategy. Dragotec’s parts catalog portal was rolled out to its dealer network after 30 days of publishing and testing. This empowered Dragotec’s network of 58 dealers with the ability to look up and order parts with several clicks of a button. Now dealers have a convenient option to buy OEM parts rather than seeking out other sources. Additionally, dealers can access order tracking, which has reduced support time and customer equipment downtime. The time required to update manuals has drastically reduced thanks to Documoto’s relational database and authoring suite. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Agriculture

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Inventory Management

Services

Cloud Planning, Design & Implementation Services

Challenge

Dragotec’s equipment is known for its durability, a necessity in agricultural working environments. However, the harsh conditions sometimes experienced during crop harvesting can lead to equipment damage. When this happens, dealers and equipment owners need product documentation that easily distinguishes what part requires repair or replacement. The challenge was ensuring that the manuals accurately depict the equipment parts. The printed books provided with their corn head attachments did not drill down into every part of the attachment, making illustrations with part numbers and specifications difficult to create and maintain. The outdated parts books were hard to read, making it difficult to provide sales and service support to dealers. The features they sought out in a solution were ease of use, improved publishing processes, improved publishing release timeframe, easy adoption rate with network, and enhanced dealer experience.

About Customer

Dragotec USA, based in Iowa, is the exclusive North American distributor of Olimac Products. Olimac is a family-owned, global manufacturer headquartered in Margarita, Italy, dedicated to creating the highest-quality, best-performing corn heads in the industry. Dragotec USA is known for their corn head and yield-loss prevention expertise. Their products, including the Drago GT and Drago II corn heads, help manage stalk variability and minimize yield loss at harvest. The equipment has a reputation for durability, a necessity in agricultural working environments.

Solution

Dragotec transitioned from print PDFs to an online catalog, which allowed them to cater to a much larger audience. The shift was monumental to Dragotec’s dealer network growth strategy. Dragotec’s parts catalog portal was rolled out to its dealer network after 30 days of publishing and testing. This empowered Dragotec’s network of 58 dealers with the ability to look up and order parts with several clicks of a button. Now dealers have a convenient option to buy OEM parts rather than seeking out other sources. Additionally, dealers can access order tracking, which has reduced support time and customer equipment downtime. The time required to update manuals has drastically reduced thanks to Documoto’s relational database and authoring suite.

Impact #1	Dragotec’s parts catalog portal was rolled out to its dealer network after 30 days of publishing and testing.
Impact #2	Dealers now have a convenient option to buy OEM parts rather than seeking out other sources.
Impact #3	Dealers can access order tracking, which has reduced support time and customer equipment downtime.

Impact #1

Dragotec’s parts catalog portal was rolled out to its dealer network after 30 days of publishing and testing.

Impact #2

Dealers now have a convenient option to buy OEM parts rather than seeking out other sources.

Impact #3

Dealers can access order tracking, which has reduced support time and customer equipment downtime.

Benefit #1	Creating and publishing parts books used to take several months. Now a parts book can be made in less than a week.
Benefit #2	Because a book can be completed three times faster than before, high priority tasks that used to be placed on hold can now be focused on.

Benefit #1

Creating and publishing parts books used to take several months. Now a parts book can be made in less than a week.

Benefit #2

Because a book can be completed three times faster than before, high priority tasks that used to be placed on hold can now be focused on.

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Overview

Dragotec Simplifies Parts Lookup for Dealers

Operational Impact

Quantitative Benefit