Domo Case Studies Dr. Consulta Builds a Healthy Business with Domo

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	Dr. Consulta Builds a Healthy Business with Domo Domo

Dr. Consulta Builds a Healthy Business with Domo

Domo

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Quality Analytics Remote Asset Management
Services	Data Science Services
Challenge	Dr. Consulta, a healthcare clinic startup in Brazil, was founded to provide high-quality, low-cost healthcare to Brazilians who often lack access to timely, quality care from their public healthcare providers. However, the company faced challenges in improving the speed and quality of its care due to a spreadsheet-driven process that created a delay in collecting and sharing information. The process of downloading patient satisfaction information, building a spreadsheet, sending it to each medical center for analysis, and waiting for the analysis to come back for a final report would take about 30 days. This delay in data processing and analysis hindered the company's ability to act on critical information like patient satisfaction scores instantly. Read More
About Customer	Dr. Consulta is a healthcare clinic startup based in Brazil. The company was founded with the aim of filling the gap in Brazil’s healthcare system by offering access to the same high-quality care of a private health provider at a low cost. By focusing on providing same-day outpatient care at 50 medical centers in São Paulo, Belo Horizonte, and Rio De Janeiro, Dr. Consulta aims to help Brazilians get the care they need to stay healthy. The company places its clinics in the heart of neighborhoods to improve accessibility and keeps doctors on-call to reduce wait times. Dr. Consulta has made a massive commitment to data to improve the speed and quality of its care. Read More
Solution	Dr. Consulta implemented Domo, a data analytics and visualization tool, to overcome the challenges of data collection and sharing. With Domo, the company was able to reduce the time taken to generate patient satisfaction reports from 30 days to 30 minutes. This enabled the company to act on critical information like patient satisfaction scores instantly. Domo's ease of use allowed Dr. Consulta to increase data visibility across the organization, enabling each medical center to have greater visibility into its own indicators. The tool also increased accessibility to data for busy managers on the go, allowing them to manage all their medical centers no matter where they are. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Quality Analytics

Remote Asset Management

Services

Data Science Services

Challenge

Dr. Consulta, a healthcare clinic startup in Brazil, was founded to provide high-quality, low-cost healthcare to Brazilians who often lack access to timely, quality care from their public healthcare providers. However, the company faced challenges in improving the speed and quality of its care due to a spreadsheet-driven process that created a delay in collecting and sharing information. The process of downloading patient satisfaction information, building a spreadsheet, sending it to each medical center for analysis, and waiting for the analysis to come back for a final report would take about 30 days. This delay in data processing and analysis hindered the company's ability to act on critical information like patient satisfaction scores instantly.

About Customer

Dr. Consulta is a healthcare clinic startup based in Brazil. The company was founded with the aim of filling the gap in Brazil’s healthcare system by offering access to the same high-quality care of a private health provider at a low cost. By focusing on providing same-day outpatient care at 50 medical centers in São Paulo, Belo Horizonte, and Rio De Janeiro, Dr. Consulta aims to help Brazilians get the care they need to stay healthy. The company places its clinics in the heart of neighborhoods to improve accessibility and keeps doctors on-call to reduce wait times. Dr. Consulta has made a massive commitment to data to improve the speed and quality of its care.

Solution

Dr. Consulta implemented Domo, a data analytics and visualization tool, to overcome the challenges of data collection and sharing. With Domo, the company was able to reduce the time taken to generate patient satisfaction reports from 30 days to 30 minutes. This enabled the company to act on critical information like patient satisfaction scores instantly. Domo's ease of use allowed Dr. Consulta to increase data visibility across the organization, enabling each medical center to have greater visibility into its own indicators. The tool also increased accessibility to data for busy managers on the go, allowing them to manage all their medical centers no matter where they are.

Impact #1	Improved patient satisfaction scores
Impact #2	Increased business performance by 15%
Impact #3	Reduced administrative overhead by 50%

Impact #1

Improved patient satisfaction scores

Impact #2

Increased business performance by 15%

Impact #3

Reduced administrative overhead by 50%

Benefit #1	15% increase in business performance
Benefit #2	50% reduction in administrative overhead
Benefit #3	Reporting time reduced from 30 days to 30 minutes

Benefit #1

15% increase in business performance

Benefit #2

50% reduction in administrative overhead

Benefit #3

Reporting time reduced from 30 days to 30 minutes

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Overview

Dr. Consulta Builds a Healthy Business with Domo

Operational Impact

Quantitative Benefit