DocuWare Case Studies DMS – a Constant Flow of Information

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	DMS – a Constant Flow of Information DocuWare

DMS – a Constant Flow of Information

DocuWare

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Utilities
Applicable Functions	Business Operation
Use Cases	Asset Lifecycle Management Infrastructure Inspection
Services	Data Science Services System Integration
Challenge	Before implementing a Document Management System, Lyonnaise des Eaux stored all its business documents, technical documentation, and landed property deeds in physical files. Locating a specific document was a tedious process, often leading to frustration and wasted time. Not all documents were catalogued, and those stored in the basement were never indexed, making retrieval even more difficult. The company needed a solution that would provide direct access to all archived documents and integrate with the existing APIC geographic information system. The goal was to save space and provide a large number of employees with easy access to all documents. Read More
About Customer	Lyonnaise des Eaux, founded at the beginning of the twentieth century, is part of the international SUEZ group. It is the partner of choice for French local authorities, who entrust it with all their water management business – from production through distribution and waste water collection to purification. It is also responsible for maintaining and documenting the distribution networks and for managing and archiving all technical documents and landed property deeds. The company operates two regional centers in Mougins and Montargis. Read More
Solution	Lyonnaise des Eaux implemented DocuWare, a Document Management System, at its Mougins and Montargis Regional Centers. The system was installed on 24 office computers and 16 laptops running the APIC geographic information system, providing direct access to all the documents archived in the DMS. All new documents are now digitized by the employees using a Bell & Howell 500 SP high-definition scanner with automatic feed, plus a DIN-A0 HP 4200 color scanner. Three employees spend an average of three to five hours a week archiving documents in DocuWare, and 90 users spend a couple of hours a week consulting the documents in the central archive. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Utilities

Applicable Functions

Business Operation

Use Cases

Asset Lifecycle Management

Infrastructure Inspection

Services

Data Science Services

System Integration

Challenge

Before implementing a Document Management System, Lyonnaise des Eaux stored all its business documents, technical documentation, and landed property deeds in physical files. Locating a specific document was a tedious process, often leading to frustration and wasted time. Not all documents were catalogued, and those stored in the basement were never indexed, making retrieval even more difficult. The company needed a solution that would provide direct access to all archived documents and integrate with the existing APIC geographic information system. The goal was to save space and provide a large number of employees with easy access to all documents.

About Customer

Lyonnaise des Eaux, founded at the beginning of the twentieth century, is part of the international SUEZ group. It is the partner of choice for French local authorities, who entrust it with all their water management business – from production through distribution and waste water collection to purification. It is also responsible for maintaining and documenting the distribution networks and for managing and archiving all technical documents and landed property deeds. The company operates two regional centers in Mougins and Montargis.

Solution

Lyonnaise des Eaux implemented DocuWare, a Document Management System, at its Mougins and Montargis Regional Centers. The system was installed on 24 office computers and 16 laptops running the APIC geographic information system, providing direct access to all the documents archived in the DMS. All new documents are now digitized by the employees using a Bell & Howell 500 SP high-definition scanner with automatic feed, plus a DIN-A0 HP 4200 color scanner. Three employees spend an average of three to five hours a week archiving documents in DocuWare, and 90 users spend a couple of hours a week consulting the documents in the central archive.

Impact #1	Improved customer service and increased client loyalty thanks to additional services.
Impact #2	Eliminated tedious manual searches, leading to increased productivity.
Impact #3	Instant access to plan histories and documents.

Impact #1

Improved customer service and increased client loyalty thanks to additional services.

Impact #2

Eliminated tedious manual searches, leading to increased productivity.

Impact #3

Instant access to plan histories and documents.

Benefit #1	Storage area reduced by 95%.
Benefit #2	Three employees spend an average of three to five hours a week archiving documents in DocuWare.
Benefit #3	90 users spend a couple of hours a week consulting the documents in the central archive.

Benefit #1

Storage area reduced by 95%.

Benefit #2

Three employees spend an average of three to five hours a week archiving documents in DocuWare.

Benefit #3

90 users spend a couple of hours a week consulting the documents in the central archive.

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Overview

DMS – a Constant Flow of Information

Operational Impact

Quantitative Benefit