Phunware Case Studies Dignity Health Wayfinding

	Dignity Health Wayfinding Phunware

Dignity Health Wayfinding

Phunware

Technology Category	Networks & Connectivity - Bluetooth
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Indoor Positioning Systems
Challenge	Dignity Health needed a mobile solution for wayfinding and patient experience that would reflect its corporate branding while serving the unique needs of each facility Read More
About Customer	Dignity Health is the fifth-largest hospital system in the U.S. and the largest not-for-profit hospital provider in California. It operates 39 hospitals and ancillary facilities across 21 states. Read More
Customer Name	Dignity Health Read More
Solution	Dignity Health Compass is a flagship platform for all facilities in the Dignity Health system. Static wayfinding provides smooth routing throughout publicly accessible areas across multiple floors in each facility, with customizable points of interest as well as search and filtering capabilities. Each facility can add Bluetooth beacons and other customization as needed. After a successful pilot, the app is now live at 11 Dignity Health sites and will be rolled out to the entire system by the end of 2016. Read More Log in to view content
Data Collected	Control System Alert, Customer Satisfaction Score, GPS Tracking, Routes Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Bluetooth

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Indoor Positioning Systems

Challenge

Dignity Health needed a mobile solution for wayfinding and patient experience that would reflect its corporate branding while serving the unique needs of each facility

About Customer

Dignity Health is the fifth-largest hospital system in the U.S. and the largest not-for-profit hospital provider in California. It operates 39 hospitals and ancillary facilities across 21 states.

Customer Name

Dignity Health

Solution

Dignity Health Compass is a flagship platform for all facilities in the Dignity Health system. Static wayfinding provides smooth routing throughout publicly accessible areas across multiple floors in each facility, with customizable points of interest as well as search and filtering capabilities. Each facility can add Bluetooth beacons and other customization as needed. After a successful pilot, the app is now live at 11 Dignity Health sites and will be rolled out to the entire system by the end of 2016.

Data Collected

Control System Alert, Customer Satisfaction Score, GPS Tracking, Routes

Impact #1	[Product Improvement - Customer Satisfaction] Navigate the facility confidently with personalized routing from start to destination, including compass, zoom and rotation control
Impact #2	[Product Improvement - Customer Satisfaction] Keep patients informed with alerts and notifications
Impact #3	[Data Management - Data Analysis] Understand the patient experience with analytics and business intelligence

Impact #1

[Product Improvement - Customer Satisfaction]
Navigate the facility confidently with personalized
routing from start to destination, including
compass, zoom and rotation control

Impact #2

[Product Improvement - Customer Satisfaction]
Keep patients informed with alerts and notifications

Impact #3

[Data Management - Data Analysis]
Understand the patient experience with analytics
and business intelligence

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Overview

Dignity Health Wayfinding

Operational Impact