FlowForma Case Studies Digitalization Transforms Social Service

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	Digitalization Transforms Social Service FlowForma

Digitalization Transforms Social Service

FlowForma

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Regulatory Compliance Monitoring Remote Collaboration
Services	Software Design & Engineering Services System Integration
Challenge	AcruxKC, a US non-profit organization, was facing challenges with its voucher scheme for low-income individuals. The process was heavily reliant on paperwork and email correspondence, which was inefficient and time-consuming. Clients had to physically collect their vouchers, which was a barrier for those without transportation or the ability to take time off work. The organization, which employs just nine people and has no IT department, needed a solution that was easy to implement and use, and that could handle different client types confidentially, integrate with their financial software, and be adaptable for future services and client base expansion. Read More
About Customer	AcruxKC is a non-profit organization based in the Kansas City metropolitan area in the United States. The organization's mission is to assist low-income individuals in accessing basic health services such as emergency dental care and prescriptions. AcruxKC operates a voucher scheme, where registered clients can collect their vouchers from 52 sites and choose where to redeem them from 120 vendor locations. The organization employs just nine people and does not have an IT department. Read More
Solution	AcruxKC implemented FlowForma Process Automation to digitalize their service and streamline their processes. The first workflows developed were Client Registration, where personal information about service users is collected before admitting them to the system, and Voucher Creation, which involves five types of vouchers, each aligned to five different services. The Invoice Payment process was also automated, replacing a manual task that was taking up too much of the team’s time. The plan is to enable vendors to engage digitally over FlowForma Process Automation, reducing the number of emails that go back and forth when AcruxKC wants to onboard a new partner organization. Other planned use cases include compliance with HIPPA around protecting personal information and making user surveys more efficient. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Regulatory Compliance Monitoring

Remote Collaboration

Services

Software Design & Engineering Services

System Integration

Challenge

AcruxKC, a US non-profit organization, was facing challenges with its voucher scheme for low-income individuals. The process was heavily reliant on paperwork and email correspondence, which was inefficient and time-consuming. Clients had to physically collect their vouchers, which was a barrier for those without transportation or the ability to take time off work. The organization, which employs just nine people and has no IT department, needed a solution that was easy to implement and use, and that could handle different client types confidentially, integrate with their financial software, and be adaptable for future services and client base expansion.

About Customer

AcruxKC is a non-profit organization based in the Kansas City metropolitan area in the United States. The organization's mission is to assist low-income individuals in accessing basic health services such as emergency dental care and prescriptions. AcruxKC operates a voucher scheme, where registered clients can collect their vouchers from 52 sites and choose where to redeem them from 120 vendor locations. The organization employs just nine people and does not have an IT department.

Solution

AcruxKC implemented FlowForma Process Automation to digitalize their service and streamline their processes. The first workflows developed were Client Registration, where personal information about service users is collected before admitting them to the system, and Voucher Creation, which involves five types of vouchers, each aligned to five different services. The Invoice Payment process was also automated, replacing a manual task that was taking up too much of the team’s time. The plan is to enable vendors to engage digitally over FlowForma Process Automation, reducing the number of emails that go back and forth when AcruxKC wants to onboard a new partner organization. Other planned use cases include compliance with HIPPA around protecting personal information and making user surveys more efficient.

Impact #1	Eliminated excess paperwork and duplicate data entry
Impact #2	Streamlined work processes to save time
Impact #3	Reduced payment process time and steps

Impact #1

Eliminated excess paperwork and duplicate data entry

Impact #2

Streamlined work processes to save time

Impact #3

Reduced payment process time and steps

Benefit #1	20% increase in voucher redemption expected with automated reminders
Benefit #2	Return on investment within 6 weeks

Benefit #1

20% increase in voucher redemption expected with automated reminders

Benefit #2

Return on investment within 6 weeks

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Overview

Digitalization Transforms Social Service

Operational Impact

Quantitative Benefit