Software AG Case Studies Digitalization and Risk Mitigation Banking on a Platform for Continuity

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	Digitalization and Risk Mitigation Banking on a Platform for Continuity Software AG

Digitalization and Risk Mitigation Banking on a Platform for Continuity

Software AG

Technology Category	Analytics & Modeling - Process Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring Remote Asset Management
Services	Cloud Planning, Design & Implementation Services Software Design & Engineering Services
Challenge	LCL, a leading French financial services and banking company, faced several challenges as banking went digital. The customers who valued reliability above all else came to expect omni-channel accessibility, better communication, and more digital services. LCL wanted to adopt an omni-channel strategy and serve its customers with digital channels available around the clock as well as branches in a seamless way. This digital transformation required a major initiative to modernize the existing IT architecture. In 2012, LCL lacked a robust and integrated system for enabling such functionality, particularly when it came to new service initiation. Read More
About Customer	LCL is a leading French financial services and banking company. Based in Lyon and founded in 1863, it is one of the biggest banks in France, serving 6 million retail customers and 337,000 professional customers at 1,900 branches across the country. Its 18,000 employees are responsible for more than $3.4 billion in revenue. LCL’s customers have come to depend on more than 154 years of reliable, secure banking. For LCL this has brought steady growth and good financial health. Read More
Solution	In 2012, LCL, together with Software AG’s Global Consulting Services, initiated a transformation project called “Workflow Sans Frontières.” Using webMethods for business process management and ARIS Process Performance Manager (PPM) to measure, analyze and build the foundation for better business decisions, LCL started digitalizing its front office, automating its sales processes, and treating customers to an unmatched level of experience. By harnessing the business process management capabilities of the Digital Business Platform, LCL automated more than 60 processes—from ordering replacement banking cards, to customer onboarding, to loan initiation—unlocking the potential of offering these services 24/7 online and on mobile. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

Software Design & Engineering Services

Challenge

LCL, a leading French financial services and banking company, faced several challenges as banking went digital. The customers who valued reliability above all else came to expect omni-channel accessibility, better communication, and more digital services. LCL wanted to adopt an omni-channel strategy and serve its customers with digital channels available around the clock as well as branches in a seamless way. This digital transformation required a major initiative to modernize the existing IT architecture. In 2012, LCL lacked a robust and integrated system for enabling such functionality, particularly when it came to new service initiation.

About Customer

LCL is a leading French financial services and banking company. Based in Lyon and founded in 1863, it is one of the biggest banks in France, serving 6 million retail customers and 337,000 professional customers at 1,900 branches across the country. Its 18,000 employees are responsible for more than $3.4 billion in revenue. LCL’s customers have come to depend on more than 154 years of reliable, secure banking. For LCL this has brought steady growth and good financial health.

Solution

In 2012, LCL, together with Software AG’s Global Consulting Services, initiated a transformation project called “Workflow Sans Frontières.” Using webMethods for business process management and ARIS Process Performance Manager (PPM) to measure, analyze and build the foundation for better business decisions, LCL started digitalizing its front office, automating its sales processes, and treating customers to an unmatched level of experience. By harnessing the business process management capabilities of the Digital Business Platform, LCL automated more than 60 processes—from ordering replacement banking cards, to customer onboarding, to loan initiation—unlocking the potential of offering these services 24/7 online and on mobile.

Impact #1	Hit milestones for remote sales goals
Impact #2	Built an omni-channel sales system
Impact #3	Achieved better SLA compliance

Impact #1

Hit milestones for remote sales goals

Impact #2

Built an omni-channel sales system

Impact #3

Achieved better SLA compliance

Benefit #1	Automated more than 60 processes
Benefit #2	Achieved 50 percent of its sales remotely by 2019

Benefit #1

Automated more than 60 processes

Benefit #2

Achieved 50 percent of its sales remotely by 2019

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Overview

Digitalization and Risk Mitigation Banking on a Platform for Continuity

Operational Impact

Quantitative Benefit