RingCentral Case Studies DigitalChalk Enhances Customer Support with RingCentral’s All-in-One Communications Solution

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	DigitalChalk Enhances Customer Support with RingCentral’s All-in-One Communications Solution RingCentral

DigitalChalk Enhances Customer Support with RingCentral’s All-in-One Communications Solution

RingCentral

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	E-Commerce Education
Applicable Functions	Quality Assurance Sales & Marketing
Use Cases	Virtual Training Visual Quality Detection
Services	Testing & Certification Training
Challenge	DigitalChalk, a provider of a cloud-based, online education authoring and delivery platform, was facing challenges with its customer support process. The company's founding member, Dave Tinker, was responsible for ensuring that customers get the most out of the platform. After each sale, Tinker would personally take each new customer through a 'JumpStart' process, a 30-minute interview to understand their specific needs and use case. This process required both telephony and screen sharing. However, DigitalChalk had been purchasing these two functions separately, leading to issues such as dropped calls and poor call quality. The company was in need of a reliable solution that could integrate telephony and screen sharing. Read More
About Customer	DigitalChalk is a company that provides a cloud-based, online education authoring and delivery platform with integrated turn-key e-commerce. The platform is designed to meet the training needs of organizations of all sizes, from small businesses to large enterprises. The company's learning management system supports multiple types of online education, including training for employees in corporate or university settings, as well as training in e-commerce environments. Founded in 2006 and headquartered in Asheville, NC, DigitalChalk has a team of 16 employees. Read More
Solution	DigitalChalk found its solution in RingCentral, an all-in-one communications solution. The company decided to pilot a couple of lines with RingCentral and found the call quality to be excellent. RingCentral also offered RingCentral Meetings, which allowed DigitalChalk to get telephony and screen sharing from a single source. Within two months, DigitalChalk had replaced its previous communications solutions with RingCentral Office for the phone system, RingCentral Meetings for online meetings and sharing screens, websites, and documents, and RingCentral for Google for integrated communications with Google apps such as Gmail and Google Calendar. This solution was an immediate hit for the sales and support teams, and it became the primary tool for collaborating with customers. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

E-Commerce

Education

Applicable Functions

Quality Assurance

Sales & Marketing

Use Cases

Virtual Training

Visual Quality Detection

Services

Testing & Certification

Training

Challenge

DigitalChalk, a provider of a cloud-based, online education authoring and delivery platform, was facing challenges with its customer support process. The company's founding member, Dave Tinker, was responsible for ensuring that customers get the most out of the platform. After each sale, Tinker would personally take each new customer through a 'JumpStart' process, a 30-minute interview to understand their specific needs and use case. This process required both telephony and screen sharing. However, DigitalChalk had been purchasing these two functions separately, leading to issues such as dropped calls and poor call quality. The company was in need of a reliable solution that could integrate telephony and screen sharing.

About Customer

DigitalChalk is a company that provides a cloud-based, online education authoring and delivery platform with integrated turn-key e-commerce. The platform is designed to meet the training needs of organizations of all sizes, from small businesses to large enterprises. The company's learning management system supports multiple types of online education, including training for employees in corporate or university settings, as well as training in e-commerce environments. Founded in 2006 and headquartered in Asheville, NC, DigitalChalk has a team of 16 employees.

Solution

DigitalChalk found its solution in RingCentral, an all-in-one communications solution. The company decided to pilot a couple of lines with RingCentral and found the call quality to be excellent. RingCentral also offered RingCentral Meetings, which allowed DigitalChalk to get telephony and screen sharing from a single source. Within two months, DigitalChalk had replaced its previous communications solutions with RingCentral Office for the phone system, RingCentral Meetings for online meetings and sharing screens, websites, and documents, and RingCentral for Google for integrated communications with Google apps such as Gmail and Google Calendar. This solution was an immediate hit for the sales and support teams, and it became the primary tool for collaborating with customers.

Impact #1	The implementation of RingCentral's all-in-one communications solution significantly improved DigitalChalk's customer support process. The sales and support teams found the solution to be highly effective for their needs. The sales team used RingCentral Meetings for demos, while the support team used it for collaborating with customers. The solution also resolved the issues of dropped calls and poor call quality that the company had been experiencing. Furthermore, the integration of telephony and screen sharing into a single solution streamlined the company's operations and made the 'JumpStart' process more efficient.

Impact #1

The implementation of RingCentral's all-in-one communications solution significantly improved DigitalChalk's customer support process. The sales and support teams found the solution to be highly effective for their needs. The sales team used RingCentral Meetings for demos, while the support team used it for collaborating with customers. The solution also resolved the issues of dropped calls and poor call quality that the company had been experiencing. Furthermore, the integration of telephony and screen sharing into a single solution streamlined the company's operations and made the 'JumpStart' process more efficient.

Benefit #1	Improved call quality with RingCentral's telephony solution
Benefit #2	Integrated telephony and screen sharing from a single source, reducing the need for multiple solutions
Benefit #3	Quick implementation time of less than two months

Benefit #1

Improved call quality with RingCentral's telephony solution

Benefit #2

Integrated telephony and screen sharing from a single source, reducing the need for multiple solutions

Benefit #3

Quick implementation time of less than two months

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Overview

DigitalChalk Enhances Customer Support with RingCentral’s All-in-One Communications Solution

Operational Impact

Quantitative Benefit