Digital Transformation of SERNAGEOMIN with AuraQuantic

The National Geology and Mining Service (SERNAGEOMIN), a public entity under the Ministry of Mining of the Government of Chile, was facing challenges in its administrative processes due to lack of digitalization. The exchange of information between different administrative offices and civil servants involved manual and paper-based processes, which were inefficient and time-consuming. Documents were sent by mail all over Chile for review, approval, and signing. The management of procedures was carried out traditionally, with filing cabinets and folders containing documents related to each of the investigations into accidents that occurred during mining operations. When an accident occurred, the paper documents related to the investigation and possible sanctions had to be transported by airmail to be reviewed by the competent authorities. The mining subdirectorate needed a traceability system that would allow complete and real-time tracking of all the tasks that are part of each of the processes, and that would support agile reporting and communication.

The National Geology and Mining Service (SERNAGEOMIN) is a public and technical body responsible for advising the Chilean Government’s Ministry of Mining on matters related to mining and geology. Its competencies include technical processes for mining safety inspections, accident investigation, sanctioning procedures, project review, advising the courts of justice on the constitution of mining properties, closure plan review, and training experts in mining safety. The geology area deals with issues related to chemical analysis, geoheritage, exploration projects, basic and applied geology mapping, and monitoring of the country’s volcanic activity. The institution was founded in 1980 and has over 500 employees.