EcoOnline Case Studies Digital Transformation of Incident Reporting at The Prince's Trust

Edit This Case Study Record

	Digital Transformation of Incident Reporting at The Prince's Trust EcoOnline

Digital Transformation of Incident Reporting at The Prince's Trust

EcoOnline

Technology Category	Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Quality Assurance
Use Cases	Onsite Human Safety Management Personnel Tracking & Monitoring
Services	System Integration Testing & Certification
Challenge	The Prince’s Trust, a leading UK charity for young people, was facing challenges with its in-house safety data systems. The charity, which has thousands of individuals in its care, 1,200 delivery partners and 50 sites around the UK, was relying on paper-based internal processes. This led to work duplication, prolonged working methods, and an inability to review data effectively. The stakeholders often misunderstood their responsibilities, thinking they ended once the paper-based form was completed. The charity also struggled with the quality of data available, which impacted its ability to demonstrate the value of its work to senior stakeholders. The lack of a digital system was hindering the charity's ability to safeguard young people effectively and efficiently. Read More
About Customer	The Prince’s Trust is a leading charity for young people in the UK. Since 1976, it has been helping young, disadvantaged people around the UK to improve their lives. Over 870,000 young people, aged between 11 and 30, have been supported through a number of initiatives, from educational support and mentoring programmes, to professional short courses and personal development activities. The charity has thousands of individuals in its care, 1,200 delivery partners and 50 sites around the UK. It offers extensive programmes, activities, mentoring and support to help safeguard young people. Read More
Solution	The Prince’s Trust adopted Info Exchange, a digital system that transformed its incident reporting and employee confidence. The new system enabled the charity to share data and gain a deeper understanding of any incidents that occur. It also helped the charity to collect more vital information and identify more issues facing the young people in its care. An automated email notification system was implemented to alert the broader team when a new problem had been uploaded, ensuring nothing was missed. Info Exchange also integrated a new scheduled reporting system, which automatically generated comprehensive email reports, saving significant administration time. The system was well-received by the team, quieting down initial teething problems more quickly than anticipated. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Quality Assurance

Use Cases

Onsite Human Safety Management

Personnel Tracking & Monitoring

Services

System Integration

Testing & Certification

Challenge

The Prince’s Trust, a leading UK charity for young people, was facing challenges with its in-house safety data systems. The charity, which has thousands of individuals in its care, 1,200 delivery partners and 50 sites around the UK, was relying on paper-based internal processes. This led to work duplication, prolonged working methods, and an inability to review data effectively. The stakeholders often misunderstood their responsibilities, thinking they ended once the paper-based form was completed. The charity also struggled with the quality of data available, which impacted its ability to demonstrate the value of its work to senior stakeholders. The lack of a digital system was hindering the charity's ability to safeguard young people effectively and efficiently.

About Customer

The Prince’s Trust is a leading charity for young people in the UK. Since 1976, it has been helping young, disadvantaged people around the UK to improve their lives. Over 870,000 young people, aged between 11 and 30, have been supported through a number of initiatives, from educational support and mentoring programmes, to professional short courses and personal development activities. The charity has thousands of individuals in its care, 1,200 delivery partners and 50 sites around the UK. It offers extensive programmes, activities, mentoring and support to help safeguard young people.

Solution

The Prince’s Trust adopted Info Exchange, a digital system that transformed its incident reporting and employee confidence. The new system enabled the charity to share data and gain a deeper understanding of any incidents that occur. It also helped the charity to collect more vital information and identify more issues facing the young people in its care. An automated email notification system was implemented to alert the broader team when a new problem had been uploaded, ensuring nothing was missed. Info Exchange also integrated a new scheduled reporting system, which automatically generated comprehensive email reports, saving significant administration time. The system was well-received by the team, quieting down initial teething problems more quickly than anticipated.

Impact #1	The implementation of Info Exchange has significantly improved The Prince’s Trust’s internal systems and practices. It has transformed incident reporting and boosted employee confidence. The new system has been integral to the team’s work and has been highly regarded by all members. It has allowed the charity to continue safeguarding young people, prevent accidents and improve health and safety as a whole. The charity has been able to clearly demonstrate its work and prevent future problems. The system has been a game changer for the charity, enabling it to better support and protect the young people who depend on its services.

Impact #1

The implementation of Info Exchange has significantly improved The Prince’s Trust’s internal systems and practices. It has transformed incident reporting and boosted employee confidence. The new system has been integral to the team’s work and has been highly regarded by all members. It has allowed the charity to continue safeguarding young people, prevent accidents and improve health and safety as a whole. The charity has been able to clearly demonstrate its work and prevent future problems. The system has been a game changer for the charity, enabling it to better support and protect the young people who depend on its services.

Benefit #1	The new system saved around one day per month in administration time by automatically generating comprehensive email reports.
Benefit #2	The system allowed the charity to collect more vital information, identifying more issues facing the young people in its care.
Benefit #3	The system improved the quality of data available, enabling the charity to demonstrate the value of its work more effectively.

Benefit #1

The new system saved around one day per month in administration time by automatically generating comprehensive email reports.

Benefit #2

The system allowed the charity to collect more vital information, identifying more issues facing the young people in its care.

Benefit #3

The system improved the quality of data available, enabling the charity to demonstrate the value of its work more effectively.

Download PDF Version

Overview

Digital Transformation of Incident Reporting at The Prince's Trust

Operational Impact

Quantitative Benefit