Fergus
Case Studies
Digital Transformation of HVAC Business: A Case Study of Outback Tradies
Overview
Digital Transformation of HVAC Business: A Case Study of Outback TradiesFergus |
Infrastructure as a Service (IaaS) - Cloud Databases Robots - Wheeled Robots | |
Equipment & Machinery Telecommunications | |
Time Sensitive Networking | |
Operational Impact
The implementation of Fergus in Outback Tradies led to significant operational improvements. The software provided a centralized platform for managing jobs, which improved efficiency and organization. The visual representation of job progress on the Fergus dashboard provided clarity and transparency in operations. The ability to track job or customer history improved customer service and enabled better decision-making. The software was also compatible with both Apple and Android devices, aligning with the company's BYOD policy. The positive feedback from technicians indicated improved job satisfaction and preparedness. The successful digital transformation of their HVAC business has also equipped Sarah and Myles with valuable insights and experiences that they are applying in their new Refrigeration business. | |
Quantitative Benefit
Reduction in administrative tasks by 66% | |
Transition to digital system completed in less than 2 months | |
Integration with Xero Accounting Software for efficient financial management | |