Microsoft Azure (Microsoft) Case Studies Digital Transformation of Alpha Travel: A Global Leap with IoT

Edit This Case Study Record

	Digital Transformation of Alpha Travel: A Global Leap with IoT Microsoft Azure (Microsoft)

Digital Transformation of Alpha Travel: A Global Leap with IoT

Microsoft Azure (Microsoft)

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Robots - Collaborative Robots
Applicable Industries	Finance & Insurance Transportation
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Inventory Management Time Sensitive Networking
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Alpha Travel, a travel agency based in the Faroe Islands, was looking to expand its operations globally. The company, known for its personal customer service, primarily served shipping companies by arranging crew changes. However, the CEO, Tommy Næs Djurhuus, wanted to take the business to the next level. The challenge was to find a solution that would reduce administrative tasks, allowing the team to focus more on customers. The solution also needed to offer the flexibility and scalability required for global growth. The existing on-premises IT infrastructure was not sufficient to meet these needs, and the company was looking for a more efficient and effective solution. Read More
About Customer	Alpha Travel is a globally ambitious travel agency based in the Faroe Islands. Founded in 2005 by Tommy Næs Djurhuus, the company has built a reputation for personal customer service. The majority of its customers are shipping companies who employ Alpha Travel to arrange crew changes. The company is known for its commitment to customer service and its ambition to expand its operations globally. Despite being based in a small, isolated country, Alpha Travel has shown that it is possible to do business all around the world. The company is set to grow significantly, with plans to develop its presence in various countries. Read More
Solution	Alpha Travel chose a combination of Microsoft business solutions and a travel industry-specific software solution provided by TravelOperations, a Microsoft partner. TravelOperations developed an all-in-one travel management solution based on Dynamics 365 Business Central, with added travel-specific functionality. Over the past year, TravelOperations replaced Alpha Travel’s existing on-premises IT with Microsoft’s integrated three-cloud solution. This solution combines the intelligence of Dynamics 365 Business Central, the flexibility and scalability of the Azure platform, and the collaborative power of Microsoft Teams. The new system has automated and structured Alpha Travel's operations, providing a single platform for data access, business intelligence, and report automation. This has reduced manual errors and freed up the team to focus on sales and customer service. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Robots - Collaborative Robots

Applicable Industries

Finance & Insurance

Transportation

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Inventory Management

Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Alpha Travel, a travel agency based in the Faroe Islands, was looking to expand its operations globally. The company, known for its personal customer service, primarily served shipping companies by arranging crew changes. However, the CEO, Tommy Næs Djurhuus, wanted to take the business to the next level. The challenge was to find a solution that would reduce administrative tasks, allowing the team to focus more on customers. The solution also needed to offer the flexibility and scalability required for global growth. The existing on-premises IT infrastructure was not sufficient to meet these needs, and the company was looking for a more efficient and effective solution.

About Customer

Alpha Travel is a globally ambitious travel agency based in the Faroe Islands. Founded in 2005 by Tommy Næs Djurhuus, the company has built a reputation for personal customer service. The majority of its customers are shipping companies who employ Alpha Travel to arrange crew changes. The company is known for its commitment to customer service and its ambition to expand its operations globally. Despite being based in a small, isolated country, Alpha Travel has shown that it is possible to do business all around the world. The company is set to grow significantly, with plans to develop its presence in various countries.

Solution

Alpha Travel chose a combination of Microsoft business solutions and a travel industry-specific software solution provided by TravelOperations, a Microsoft partner. TravelOperations developed an all-in-one travel management solution based on Dynamics 365 Business Central, with added travel-specific functionality. Over the past year, TravelOperations replaced Alpha Travel’s existing on-premises IT with Microsoft’s integrated three-cloud solution. This solution combines the intelligence of Dynamics 365 Business Central, the flexibility and scalability of the Azure platform, and the collaborative power of Microsoft Teams. The new system has automated and structured Alpha Travel's operations, providing a single platform for data access, business intelligence, and report automation. This has reduced manual errors and freed up the team to focus on sales and customer service.

Impact #1	The implementation of the new solution has brought about significant operational improvements for Alpha Travel. The automation and structuring of operations have reduced manual errors and the time taken to correct them, freeing up the team to focus on sales and customer service. The company now has a single platform where they can access data, harness business intelligence, and automate reports. The solution has also enabled the integration with mobile apps and websites, and with global distribution systems, payment providers, and other industry players’ websites. This has given Alpha Travel the capability and scalability to grow. The company is also developing its first online booking tool, which is expected to be a game-changer, enabling it to become a global player.

Impact #1

The implementation of the new solution has brought about significant operational improvements for Alpha Travel. The automation and structuring of operations have reduced manual errors and the time taken to correct them, freeing up the team to focus on sales and customer service. The company now has a single platform where they can access data, harness business intelligence, and automate reports. The solution has also enabled the integration with mobile apps and websites, and with global distribution systems, payment providers, and other industry players’ websites. This has given Alpha Travel the capability and scalability to grow. The company is also developing its first online booking tool, which is expected to be a game-changer, enabling it to become a global player.

Benefit #1	Reduced billing and settlement plan (BSP) reconciliation from three days to just one hour
Benefit #2	Reduced bank reconciliations from an entire day to only a few minutes
Benefit #3	Enabled creation and sharing of impactful data reports for both internal and external use

Benefit #1

Reduced billing and settlement plan (BSP) reconciliation from three days to just one hour

Benefit #2

Reduced bank reconciliations from an entire day to only a few minutes

Benefit #3

Enabled creation and sharing of impactful data reports for both internal and external use

Download PDF Version

Overview

Digital Transformation of Alpha Travel: A Global Leap with IoT

Operational Impact

Quantitative Benefit