EcoOnline
Case Studies
Digital Transformation in Property Management: A Case Study of Lambert Smith Hampton
Overview
Digital Transformation in Property Management: A Case Study of Lambert Smith HamptonEcoOnline |
Cybersecurity & Privacy - Security Compliance Functional Applications - Computerized Maintenance Management Systems (CMMS) | |
Buildings Healthcare & Hospitals | |
Maintenance Quality Assurance | |
Leasing Finance Automation Onsite Human Safety Management | |
Operational Impact
The digital-first, integrated, and tailored health & safety reporting software solution has transformed LSH's monitoring capabilities. The Info Exchange integrated platform has become the bedrock of ensuring LSH can connect people, processes, and data to achieve operational excellence. This could be through proactively alerting that a customer’s property is due for some planned maintenance, highlighting an accident, or alerting to a contractor whose accreditation is about to expire. The comprehensive range of services that LSH accesses means that as it continues to grow, it knows it has the partnership behind it to keep pace with demand from a compliance and customer service perspective. This allows LSH to be more productive and make better data-driven decisions to grow. | |
Quantitative Benefit
LSH manages planned maintenance for around 4,500 assets using the Info Exchange platform. | |
The platform also handles 500 reactive maintenance calls every year. | |
LSH has been able to maintain its growth and manage an increasing portfolio of clients with the help of the digital platform. | |