SwipeGuide Case Studies Digital Transformation in Packaging Industry: SwipeGuide's Impact on Work Instruction Authoring

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	Digital Transformation in Packaging Industry: SwipeGuide's Impact on Work Instruction Authoring SwipeGuide

Digital Transformation in Packaging Industry: SwipeGuide's Impact on Work Instruction Authoring

SwipeGuide

Technology Category	Functional Applications - Product Lifecycle Management Systems (PLM) Sensors - Haptic Sensors
Applicable Industries	Education Packaging
Applicable Functions	Field Services Maintenance
Use Cases	Intelligent Packaging Time Sensitive Networking
Services	Training
Challenge	The global packaging leader in question has a vast product portfolio, including several types of packaging machines, each with its own complexities and customer-specific optimizations. The ongoing technological innovation and product diversity made version control for documentation a challenging task for the employees. Whenever a service engineer encountered a problem, they would request specific instructions from the service desk. The service desk, in turn, would rely on the R&D team to create a customized guide. These guides were traditionally created using Word and PDF documents and printed for use in the field. The company recognized the need to digitize and publish troubleshooting guides in a more scalable way, aiming to make the guides more accessible, easy to use, and to enhance service productivity. They also sought to reduce training time for new hires. Read More
About Customer	The customer is a global leader in the packaging industry with an extensive product portfolio. They produce, deliver, and install several types of packaging machines, each with its own complexities and customer-specific optimizations. They also provide ongoing service to their customers. The company is committed to technological innovation and continually updates its product range to meet customer needs. They have a robust service desk and R&D team that traditionally created customized guides for service engineers in the field. Recognizing the need for digital transformation, the company sought to digitize and publish troubleshooting guides in a more scalable and accessible way. Read More
Solution	The company collaborated with SwipeGuide to develop more effective digital instructions. They embarked on a Proof of Value project with SwipeGuide, focusing on standardizing instructions and making them easy to discover and use. The team aimed to convert extensive engineering-focused manuals into task-oriented work instructions and gather feedback from field service engineers for further improvements. The initial Proof of Value focused on their best-selling machine, resulting in the creation of 11 guides focused on different troubleshooting areas, such as maintenance, changeovers, and other processes. A total of 11 instructions with 586 different steps were digitized on the SwipeGuide platform. With SwipeGuide, engineers could access the latest troubleshooting guides on their mobile phone or wearable device, saving them a significant amount of time and improving their job satisfaction. Read More Log in to view content
Contents

Technology Category

Functional Applications - Product Lifecycle Management Systems (PLM)

Sensors - Haptic Sensors

Applicable Industries

Education

Packaging

Applicable Functions

Field Services

Maintenance

Use Cases

Intelligent Packaging

Time Sensitive Networking

Services

Training

Challenge

The global packaging leader in question has a vast product portfolio, including several types of packaging machines, each with its own complexities and customer-specific optimizations. The ongoing technological innovation and product diversity made version control for documentation a challenging task for the employees. Whenever a service engineer encountered a problem, they would request specific instructions from the service desk. The service desk, in turn, would rely on the R&D team to create a customized guide. These guides were traditionally created using Word and PDF documents and printed for use in the field. The company recognized the need to digitize and publish troubleshooting guides in a more scalable way, aiming to make the guides more accessible, easy to use, and to enhance service productivity. They also sought to reduce training time for new hires.

About Customer

The customer is a global leader in the packaging industry with an extensive product portfolio. They produce, deliver, and install several types of packaging machines, each with its own complexities and customer-specific optimizations. They also provide ongoing service to their customers. The company is committed to technological innovation and continually updates its product range to meet customer needs. They have a robust service desk and R&D team that traditionally created customized guides for service engineers in the field. Recognizing the need for digital transformation, the company sought to digitize and publish troubleshooting guides in a more scalable and accessible way.

Solution

The company collaborated with SwipeGuide to develop more effective digital instructions. They embarked on a Proof of Value project with SwipeGuide, focusing on standardizing instructions and making them easy to discover and use. The team aimed to convert extensive engineering-focused manuals into task-oriented work instructions and gather feedback from field service engineers for further improvements. The initial Proof of Value focused on their best-selling machine, resulting in the creation of 11 guides focused on different troubleshooting areas, such as maintenance, changeovers, and other processes. A total of 11 instructions with 586 different steps were digitized on the SwipeGuide platform. With SwipeGuide, engineers could access the latest troubleshooting guides on their mobile phone or wearable device, saving them a significant amount of time and improving their job satisfaction.

Impact #1	The collaboration with SwipeGuide has significantly improved the company's operational efficiency. The digitization of guides has not only reduced the pressure on the company’s support team but also enhanced their ability to perform asset-care tasks. Service desk employees have benefited from time savings and increased productivity. Supervisors have been able to reduce the time they spend authoring instructions for training, and now have a repository of guides and standard work instructions that are easy to share and update. The improved ability to import images and edit text has also been appreciated by the team. The successful pilot has led to the company deploying SwipeGuide for other use cases, such as customer-facing guides.

Impact #1

The collaboration with SwipeGuide has significantly improved the company's operational efficiency. The digitization of guides has not only reduced the pressure on the company’s support team but also enhanced their ability to perform asset-care tasks. Service desk employees have benefited from time savings and increased productivity. Supervisors have been able to reduce the time they spend authoring instructions for training, and now have a repository of guides and standard work instructions that are easy to share and update. The improved ability to import images and edit text has also been appreciated by the team. The successful pilot has led to the company deploying SwipeGuide for other use cases, such as customer-facing guides.

Benefit #1	Up to 70% reduction in work instruction authoring time
Benefit #2	20% reduction in training time for new hires
Benefit #3	11 guides with 586 different steps were digitized

Benefit #1

Up to 70% reduction in work instruction authoring time

Benefit #2

20% reduction in training time for new hires

Benefit #3

11 guides with 586 different steps were digitized

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Overview

Digital Transformation in Packaging Industry: SwipeGuide's Impact on Work Instruction Authoring

Operational Impact

Quantitative Benefit