InVision
Case Studies
Digital Transformation in Insurance: A Case Study of Nationwide
Overview
Digital Transformation in Insurance: A Case Study of NationwideInVision |
Buildings Construction & Infrastructure | |
Product Research & Development | |
Rapid Prototyping Virtual Prototyping & Product Testing | |
Hardware Design & Engineering Services | |
Operational Impact
The transformation led by Heidi Munc and her team has had significant operational benefits for Nationwide. The co-creation approach to design has made the process more transparent and inclusive, fostering a culture of collaboration and shared ownership. The early involvement of engineers and business partners in the design process has helped to ensure that technical requirements are taken into account from the outset, reducing the risk of conflicts and rework later on. The use of design thinking workshops has helped to communicate the value of design across the organization, leading to greater buy-in and support for the UX team's initiatives. The centralized team structure has facilitated regular feedback and discussion, helping designers to grow in their craft and create a unified user experience across products and platforms. | |