Veeva Systems Case Studies Digital Transformation in Clinical Trials: A Case Study of the Crofoot Clinic
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Digital Transformation in Clinical Trials: A Case Study of the Crofoot Clinic

Veeva Systems
Application Infrastructure & Middleware - Data Exchange & Integration
Platform as a Service (PaaS) - Data Management Platforms
Healthcare & Hospitals
Paper & Pulp
Product Research & Development
Quality Assurance
Personnel Tracking & Monitoring
Time Sensitive Networking
System Integration
The Crofoot Clinic and Research Center, a pioneer in HIV/AIDS research, was grappling with the challenge of outdated, paper-based processes for clinical research documentation. Despite the widespread adoption of digital healthcare technologies, the clinic's research documentation remained largely paper-based, making it difficult for investigators and support staff to manage and access necessary documents. The paper-based system also posed significant challenges for patients participating in clinical trials, who often had to take time off work to review and sign consent forms at the clinic. The complexity of managing patient consent forms, coupled with the logistical challenges of a sprawling metropolitan area like Houston, made it difficult for potential study candidates to consider participating in a clinical trial. The lack of integration between the clinic's data management systems and the various eConsent forms used by sponsors further complicated the situation, increasing work and compliance risks.
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The Crofoot Clinic and Research Center, headed by Dr. Gordon E Crofoot, has been a pioneer in HIV/AIDS research since the 1980s. The center has participated in over 130 clinical trials for HIV, as well as Hepatitis B and C, and is currently involved in Phase III of the global Mosaico AIDS vaccine trial. The center's small, dedicated staff manages between 15 and 20 clinical trials at any given time. For many of the center's patients, participation in clinical studies may be their best or only chance to access treatments. The center is committed to making treatment and therapies available to its patients, particularly those from underserved communities.
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The Crofoot Clinic adopted Veeva's digital consent technology, becoming the first clinical research center in the world to digitally consent a patient. This system connects sites and patients in one system, eliminating the need for paper-based consent forms and logs. It also allows patients to access their consent forms and other documentation remotely, giving them more time to review the documents and discuss them with family members. The digital system also improves connections between individual physicians in private practices and centers for clinical research, aiding in recruitment efforts. The adoption of this technology has saved the clinic significant time and money, allowing staff to focus more on patient care. The system also ensures that patients' consent is truly informed, as they can confirm potential study subjects without leaving their homes.
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The adoption of Veeva's digital consent technology has significantly improved the Crofoot Clinic's operational efficiency. The system has eliminated the need for paper-based consent forms and logs, saving the clinic significant time and money. It has also made it easier for investigators and support staff to manage and access necessary documents, reducing the burden of paperwork and allowing them to focus more on patient care. The system has also improved the clinic's connections with individual physicians in private practices and centers for clinical research, aiding in recruitment efforts. Furthermore, the digital system has empowered patients, giving them more control over their participation in clinical trials and ensuring that their consent is truly informed.
The clinic manages between 15 and 20 clinical trials at any given time, a task made more efficient by the adoption of digital consent technology.
The digital system has saved the clinic significant time and money, although exact figures are not mentioned.
The system has improved patient participation in clinical trials, although exact numbers are not provided.
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