Software AG Case Studies Digital Transformation: Fast, Flexible and Traceable

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	Digital Transformation: Fast, Flexible and Traceable Software AG

Digital Transformation: Fast, Flexible and Traceable

Software AG

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms Platform as a Service (PaaS) - Data Management Platforms Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries	Telecommunications
Applicable Functions	Procurement Sales & Marketing
Use Cases	Predictive Maintenance Process Control & Optimization Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services Software Design & Engineering Services
Challenge	Swisscom, a leading telecommunications and IT company in Switzerland, faced several challenges. The industry-wide move to digitalization, a rapidly expanding B2B market, and growing demand for increased system flexibility were among the key issues. The old way of managing transactions, which involved manual input and piles of paper, was inefficient and costly. The company needed a solution that would not compromise data security while improving speed and efficiency. Swisscom also wanted to reduce the number of steps in some processes by half to cut costs and improve turnaround time and quality. Read More
About Customer	Swisscom (Switzerland) Ltd. is a leading telecommunications and IT company in Switzerland. It is part of a larger firm that employs 21,000 people from 88 countries. Swisscom's Enterprise Customers Division, which has 16 locations throughout the country, advises over 6,000 major clients. Conextrade, a unit of this division, operates the top B2B telecommunications platform in Switzerland. As the B2B communications market has expanded in recent years, Swisscom has faced increasing demands for maximum flexibility coupled with fast, reliable, and secure information processing. Read More
Solution	Swisscom turned to Software AG's Digital Business Platform to digitalize their processes. The platform, powered by webMethods, focused on eliminating wasteful manual input, which allowed Swisscom to cut the number of steps in some processes in half. This reduced costs while improving turnaround time and quality. The platform also helped Swisscom go paperless, reducing long-term costs for their customers by up to 50%. The platform's integration tools streamlined the process of working with formats like EDI, XML, and flat files. Swisscom was able to integrate the heterogeneous IT systems of their B2B communications’ customers quickly and inexpensively. The platform also enabled Swisscom to offer their Conextrade portal as a Software as a Service in multiple languages, making it easy to connect existing merchandising and financial systems with Conextrade’s powerful electronic invoicing and order management features. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Platform as a Service (PaaS) - Data Management Platforms

Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Telecommunications

Applicable Functions

Procurement

Sales & Marketing

Use Cases

Predictive Maintenance

Process Control & Optimization

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Software Design & Engineering Services

Challenge

Swisscom, a leading telecommunications and IT company in Switzerland, faced several challenges. The industry-wide move to digitalization, a rapidly expanding B2B market, and growing demand for increased system flexibility were among the key issues. The old way of managing transactions, which involved manual input and piles of paper, was inefficient and costly. The company needed a solution that would not compromise data security while improving speed and efficiency. Swisscom also wanted to reduce the number of steps in some processes by half to cut costs and improve turnaround time and quality.

About Customer

Swisscom (Switzerland) Ltd. is a leading telecommunications and IT company in Switzerland. It is part of a larger firm that employs 21,000 people from 88 countries. Swisscom's Enterprise Customers Division, which has 16 locations throughout the country, advises over 6,000 major clients. Conextrade, a unit of this division, operates the top B2B telecommunications platform in Switzerland. As the B2B communications market has expanded in recent years, Swisscom has faced increasing demands for maximum flexibility coupled with fast, reliable, and secure information processing.

Solution

Swisscom turned to Software AG's Digital Business Platform to digitalize their processes. The platform, powered by webMethods, focused on eliminating wasteful manual input, which allowed Swisscom to cut the number of steps in some processes in half. This reduced costs while improving turnaround time and quality. The platform also helped Swisscom go paperless, reducing long-term costs for their customers by up to 50%. The platform's integration tools streamlined the process of working with formats like EDI, XML, and flat files. Swisscom was able to integrate the heterogeneous IT systems of their B2B communications’ customers quickly and inexpensively. The platform also enabled Swisscom to offer their Conextrade portal as a Software as a Service in multiple languages, making it easy to connect existing merchandising and financial systems with Conextrade’s powerful electronic invoicing and order management features.

Impact #1	Reduced process steps by up to 50%, improving turnaround time and quality.
Impact #2	Enabled end-to-end, real-time tracking of paperless transactions.
Impact #3	Balanced employee and financial resources.

Impact #1

Reduced process steps by up to 50%, improving turnaround time and quality.

Impact #2

Enabled end-to-end, real-time tracking of paperless transactions.

Impact #3

Balanced employee and financial resources.

Benefit #1	Reduced long-term costs for customers by up to 50%.
Benefit #2	Processed tens of millions of documents seamlessly.

Benefit #1

Reduced long-term costs for customers by up to 50%.

Benefit #2

Processed tens of millions of documents seamlessly.

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Overview

Digital Transformation: Fast, Flexible and Traceable

Operational Impact

Quantitative Benefit