Overview
Digital Transformation Enhances Customer Satisfaction at Royal Exchange General InsuranceKissflow |
Drones - VTOL & VTOL Hybrid Drones Infrastructure as a Service (IaaS) - Hybrid Cloud | |
Buildings Finance & Insurance | |
Time Sensitive Networking Usage-Based Insurance | |
Operational Impact
The implementation of Kissflow has brought about significant improvements in REGIC's operations. The digital platform has not only reduced the process cycle time but also enabled the company to convert manual processes to automated ones every week. This has led to an increase in efficiency and productivity, with the company being able to process a high volume of claim requests in a short span of time. The automation of processes has also improved budget tracking and management, leading to better financial control. Moreover, the digital transformation has enhanced customer satisfaction and retention, with customers receiving quick approvals and regular status updates. The company is now able to experiment with hybrid forms of work while keeping business running smoothly. | |
Quantitative Benefit
Reduced the process cycle time from 2-3 days to 10 minutes | |
Converted 1-3 manual processes to automated processes every week | |
Processed 545 claim requests in 3 months | |