Revenue.io
Case Studies
Digital Marketing Firm Boosts Client Growth and Satisfaction with Revenue.io
Overview
Digital Marketing Firm Boosts Client Growth and Satisfaction with Revenue.ioRevenue.io |
Education Telecommunications | |
Sales & Marketing | |
Training | |
Operational Impact
The implementation of Revenue.io brought about significant operational improvements for the agency. The Click-to-Call and Voicemail Drop features saved time for the representatives, and the use of Conversation AI for reviewing over 800 calls in the past year led to a 10% improvement in their talking vs. listening ratio. This improvement allowed the reps to listen more closely to prospects and be more empathetic from the beginning. As a result, they started turning away more of the wrong clients and partnering more often with the right ones, leading to higher quality clients for the business overall. Additionally, the analytics provided by Conversation AI were also used by the Marketing and Product teams to uncover insights that improved their product offering, product-market fit, and positioning against competitors. | |
Quantitative Benefit
Reps listened to over 800 phone calls for training in the past year, leading to improved communication skills. | |
The team’s ratio of talking vs. listening improved by 10% after implementing Revenue.io, enabling them to listen more carefully to prospects and choose customers who were a better fit for the company. | |
Revenue.io led to increases in client growth, client retention, customer satisfaction, and higher NPS scores. | |