RingCentral
Case Studies
Digital Marketing Agency Native Rank Boosts Sales Efficiency with Integrated CRM and Communication Solution
Overview
Digital Marketing Agency Native Rank Boosts Sales Efficiency with Integrated CRM and Communication SolutionRingCentral |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries | |
Buildings Telecommunications | |
Sales & Marketing | |
System Integration | |
Operational Impact
The integration of Zoho CRM with RingCentral has resulted in improved sales efficiency for Native Rank. The company is now able to automatically dial numbers from customer records, saving time and improving productivity. The comprehensive reporting provided by the integration has also allowed the company to monitor phone usage by sales and customer service representatives, enabling it to identify areas for improvement and coaching opportunities. The text messaging option for advertisements has also provided a new channel for initiating sales conversations, further enhancing the company's sales efforts. Overall, the integration has provided Native Rank with a more accurate picture of its operations, enabling it to make more informed decisions and improve its services. | |
Quantitative Benefit
Native Rank has been growing its revenues about 188% per year. | |
About 95% of the company's employees use Zoho and RingCentral together. | |
Native Rank was able to ensure that leads were responded to within 24 hours. | |