Software AG Case Studies Digital Dubai: Bigger, Faster, and Better Online Services with webMethods iPaaS

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	Digital Dubai: Bigger, Faster, and Better Online Services with webMethods iPaaS Software AG

Digital Dubai: Bigger, Faster, and Better Online Services with webMethods iPaaS

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Public Transportation Management Real-Time Location System (RTLS)
Services	System Integration Cloud Planning, Design & Implementation Services
Challenge	Digital Dubai, the government office responsible for the city's smart transformation, faced several challenges. These included the need for digital transformation, growing operational costs, vendor lock-in, numerous customer experience initiatives, and the global pandemic and lockdown. The city had dozens of independent apps offering a wide array of services, but lacked the architectural platform to allow interconnectedness on the backend, smooth user journeys, and faster adoption of new technologies. The need for a unified integration backbone was evident to enhance services on streamlined mobile apps, self-service kiosks, and more. Read More
About Customer	Digital Dubai is the government office in charge of facilitating the city's smart transformation. Its role is to empower, deliver, and promote an efficient, seamless, safe, and personalized experience for residents and visitors. This is achieved through initiatives such as going entirely paperless, measuring and prioritizing happiness, and using technologies like AI and blockchain. Digital Dubai's smart apps are innovative masterpieces, including those that let people rate the things that make them happy, manage their digital identity and signatures, acquire a new business license, and much more. The office is tasked with reducing complexity and streamlining backend communication and integration between Dubai Government entities to reduce friction and enable new innovation. Read More
Solution	In a strategic partnership with Software AG and webMethods, Digital Dubai was able to truly connect everything. By building a unified integration backbone starting in 2020, with API, BPMS, and automation support layers, Digital Dubai began enhancing services on streamlined mobile apps, self-service kiosks, and more, replacing in-person visits for things such as acquiring a new business license. In 2018, Digital Dubai implemented webMethods as an integration-platform-as-a-service (iPaaS). It quickly built a hub to integrate all government entities, impacting everything from its paperless initiative, to making Dubai the happiest city in the world. Just four months after it started the project, Digital Dubai went live exposing government service APIs for unified mobile apps and more. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Public Transportation Management

Real-Time Location System (RTLS)

Services

System Integration

Cloud Planning, Design & Implementation Services

Challenge

Digital Dubai, the government office responsible for the city's smart transformation, faced several challenges. These included the need for digital transformation, growing operational costs, vendor lock-in, numerous customer experience initiatives, and the global pandemic and lockdown. The city had dozens of independent apps offering a wide array of services, but lacked the architectural platform to allow interconnectedness on the backend, smooth user journeys, and faster adoption of new technologies. The need for a unified integration backbone was evident to enhance services on streamlined mobile apps, self-service kiosks, and more.

About Customer

Digital Dubai is the government office in charge of facilitating the city's smart transformation. Its role is to empower, deliver, and promote an efficient, seamless, safe, and personalized experience for residents and visitors. This is achieved through initiatives such as going entirely paperless, measuring and prioritizing happiness, and using technologies like AI and blockchain. Digital Dubai's smart apps are innovative masterpieces, including those that let people rate the things that make them happy, manage their digital identity and signatures, acquire a new business license, and much more. The office is tasked with reducing complexity and streamlining backend communication and integration between Dubai Government entities to reduce friction and enable new innovation.

Solution

In a strategic partnership with Software AG and webMethods, Digital Dubai was able to truly connect everything. By building a unified integration backbone starting in 2020, with API, BPMS, and automation support layers, Digital Dubai began enhancing services on streamlined mobile apps, self-service kiosks, and more, replacing in-person visits for things such as acquiring a new business license. In 2018, Digital Dubai implemented webMethods as an integration-platform-as-a-service (iPaaS). It quickly built a hub to integrate all government entities, impacting everything from its paperless initiative, to making Dubai the happiest city in the world. Just four months after it started the project, Digital Dubai went live exposing government service APIs for unified mobile apps and more.

Impact #1	Created a unified integration backbone for Dubai government entities.
Impact #2	Provided more than 3,400 commercial business licences digitally in the first months.
Impact #3	Achieved Dubai’s Leadership’s goals and initiatives such as happiness, paperless and other resident and visitor-centric initiatives.

Impact #1

Created a unified integration backbone for Dubai government entities.

Impact #2

Provided more than 3,400 commercial business licences digitally in the first months.

Impact #3

Achieved Dubai’s Leadership’s goals and initiatives such as happiness, paperless and other resident and visitor-centric initiatives.

Benefit #1	Cut numerous customer journeys from over 20 days to less than 24 hours.
Benefit #2	The total number of business registration and licensing transactions reached 5,747, including 3,464 commercial business licenses, and 1,448 trade names within months of releasing the Invest In Dubai (IID) platform.
Benefit #3	Investors from 77 different countries were attracted by IID, with data showing that 9,181 jobs were created by businesses for whom licenses were issued.

Benefit #1

Cut numerous customer journeys from over 20 days to less than 24 hours.

Benefit #2

The total number of business registration and licensing transactions reached 5,747, including 3,464 commercial business licenses, and 1,448 trade names within months of releasing the Invest In Dubai (IID) platform.

Benefit #3

Investors from 77 different countries were attracted by IID, with data showing that 9,181 jobs were created by businesses for whom licenses were issued.

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Overview

Digital Dubai: Bigger, Faster, and Better Online Services with webMethods iPaaS

Operational Impact

Quantitative Benefit