NETSCOUT
Case Studies
Digital Bank Achieves User-Experience Goals With NETSCOUT nGeniusPULSE Precise and Consistent Testing
Overview
Digital Bank Achieves User-Experience Goals With NETSCOUT nGeniusPULSE Precise and Consistent TestingNETSCOUT |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Finance & Insurance | |
Business Operation | |
Remote Asset Management | |
System Integration Testing & Certification | |
Operational Impact
Isolating problem domains quickly enables routing issues to the correct team, reducing MTTR. | |
In the example of Webex issues, once IT identified the multiple number of hops in the path, they were able to institute a proxy path change that reduced the number of hops by 60%, immediately improving the call agent experience. | |
The company was able to migrate to proactive SLA monitoring with continuous testing and visual dashboards to spot potential issues. | |
Quantitative Benefit
Reduced the number of hops by 60% for Webex calls, improving the call agent experience. | |
Achieved the goal of resolving all Priority 1 issues within 1 hour of being reported. | |