Qlik Case Studies Diakonhjemmet Sykehus improves quality performance with QlikView

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	Diakonhjemmet Sykehus improves quality performance with QlikView Qlik

Diakonhjemmet Sykehus improves quality performance with QlikView

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Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources Business Operation
Use Cases	Predictive Maintenance Personnel Tracking & Monitoring
Services	System Integration Data Science Services
Challenge	Diakonhjemmet Sykehus, a private, non-profit hospital in Oslo, Norway, was struggling to meet regulatory reporting requirements on quality statistics. Their existing systems could only export data files that had to be manipulated within Microsoft Excel to generate basic analysis. This process was time-consuming and did not provide much visibility into the underlying data. The hospital was also facing issues with employee absenteeism and patient admittance scheduling failures. They needed a solution that could handle the complex needs of a hospital without being too costly or resource-intensive. Read More
About Customer	Diakonhjemmet Sykehus is a private, non-profit hospital in Oslo, Norway. Founded in 1893, the hospital offers a range of services including internal medicine, surgery, rheumatology, radiology, psychiatry, and laboratory services. Despite being a private institution, it serves as the referring hospital for the western part of Oslo, catering to over 13,000 in-patients and 76,000 outpatients per year. The hospital plays a crucial role in the community and is committed to meeting or exceeding regulatory reporting requirements on quality statistics. Read More
Solution	The hospital deployed QlikView Server and Publisher to 90 users, analyzing information across three disparate systems: patient management, finance, and personnel management. These complex systems contain tens of millions of lines of data. New applications can be implemented in as little as one week, addressing complex reporting requirements for patient processes and scheduling. The first application the hospital deployed focused on the KPIs for continuity of care, the time taken to prepare and send inpatient summaries to the patient’s primary physician. The QlikView application now proactively alerts an administrator if it has been five days since a patient’s release and the report has not been sent. The hospital also used QlikView to build a personnel attendance dashboard that extracts relevant information from a database comprised of tens of millions of lines. This system is used daily by all levels of management to spot trends and problems. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Business Operation

Use Cases

Predictive Maintenance

Personnel Tracking & Monitoring

Services

System Integration

Data Science Services

Challenge

Diakonhjemmet Sykehus, a private, non-profit hospital in Oslo, Norway, was struggling to meet regulatory reporting requirements on quality statistics. Their existing systems could only export data files that had to be manipulated within Microsoft Excel to generate basic analysis. This process was time-consuming and did not provide much visibility into the underlying data. The hospital was also facing issues with employee absenteeism and patient admittance scheduling failures. They needed a solution that could handle the complex needs of a hospital without being too costly or resource-intensive.

About Customer

Diakonhjemmet Sykehus is a private, non-profit hospital in Oslo, Norway. Founded in 1893, the hospital offers a range of services including internal medicine, surgery, rheumatology, radiology, psychiatry, and laboratory services. Despite being a private institution, it serves as the referring hospital for the western part of Oslo, catering to over 13,000 in-patients and 76,000 outpatients per year. The hospital plays a crucial role in the community and is committed to meeting or exceeding regulatory reporting requirements on quality statistics.

Solution

The hospital deployed QlikView Server and Publisher to 90 users, analyzing information across three disparate systems: patient management, finance, and personnel management. These complex systems contain tens of millions of lines of data. New applications can be implemented in as little as one week, addressing complex reporting requirements for patient processes and scheduling. The first application the hospital deployed focused on the KPIs for continuity of care, the time taken to prepare and send inpatient summaries to the patient’s primary physician. The QlikView application now proactively alerts an administrator if it has been five days since a patient’s release and the report has not been sent. The hospital also used QlikView to build a personnel attendance dashboard that extracts relevant information from a database comprised of tens of millions of lines. This system is used daily by all levels of management to spot trends and problems.

Impact #1	The hospital’s patient documentation rate has improved from 57 % to 82 %, exceeding the national goal.
Impact #2	The new visibility has helped one department identify that a specific demographic within the nursing staff was experiencing increased absences due to illness. As a result, steps were taken to address particular issues.
Impact #3	The hospital can track admission progress and easily identify whenever a patient’s promised treatment is due. As a result, instances of these failures have fallen to 0 in the psychiatric services department.

Impact #1

The hospital’s patient documentation rate has improved from 57 % to 82 %, exceeding the national goal.

Impact #2

The new visibility has helped one department identify that a specific demographic within the nursing staff was experiencing increased absences due to illness. As a result, steps were taken to address particular issues.

Impact #3

The hospital can track admission progress and easily identify whenever a patient’s promised treatment is due. As a result, instances of these failures have fallen to 0 in the psychiatric services department.

Benefit #1	Improved patient documentation compliance from 57 % to 82 %
Benefit #2	Reduced employee absenteeism by 10 %
Benefit #3	Reduced losses due to admittance scheduling failures to 0 within 6 months

Benefit #1

Improved patient documentation compliance from 57 % to 82 %

Benefit #2

Reduced employee absenteeism by 10 %

Benefit #3

Reduced losses due to admittance scheduling failures to 0 within 6 months

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Overview

Diakonhjemmet Sykehus improves quality performance with QlikView

Operational Impact

Quantitative Benefit