SweetProcess Case Studies DFK Hirn Newey's Journey to Streamline Processes and Improve Efficiency with SweetProcess

Edit This Case Study Record

	DFK Hirn Newey's Journey to Streamline Processes and Improve Efficiency with SweetProcess SweetProcess

DFK Hirn Newey's Journey to Streamline Processes and Improve Efficiency with SweetProcess

SweetProcess

Technology Category	Cybersecurity & Privacy - Security Compliance Sensors - Haptic Sensors
Applicable Industries	Electronics Finance & Insurance
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Leasing Finance Automation Personnel Tracking & Monitoring
Services	Testing & Certification
Challenge	DFK Hirn Newey, a B2B company in the financial and professional services space, was facing a significant challenge in managing its procedures and policies. The company was struggling with the rapid introduction of new software, which led to a complex web of procedures living in applications, the minds of employees, or in an instruction manual. The company was also facing difficulties in keeping procedure documents up to date, ensuring key staff members had access to the systems, and maintaining compliance. The director, Paul Fiumara, was constantly putting out fires instead of focusing on high-level tasks that would allow the business to function more effectively. The transition from traditional paper-based systems to electronic delivery of services further complicated the situation. The lack of a well-structured system meant that errors were not being picked up, leading to inefficiencies and mistakes. Read More
About Customer	DFK Hirn Newey is a B2B company operating in the financial and professional services sector. The company, which employs 30 full-time employees, is composed of consultants and business advisors who assist clients with various issues related to accounting, taxation, and information technology. The company is led by director Paul Fiumara, who is responsible for finding and implementing cutting-edge technology solutions to enhance the company's efficiency. The company's primary goal is to streamline its software applications to improve overall efficiency and maintain compliance in an industry with many and varied professional obligations. Read More
Solution	DFK Hirn Newey found a solution in SweetProcess, a cloud-based procedure manual. After a thorough evaluation, the company started using SweetProcess to document procedures on how to use their various computer applications. Once they had documented everything to do with software, they started tackling other areas of the company. Fiumara created a Notice Board within the program to cut down on email overload and keep staff updated on changes to procedures. This also resulted in a permanent record of changes. Furthermore, Fiumara and his team ensured every procedure was documented within SweetProcess, including references to their professional standards. This allowed them to show complete compliance with all professional obligations during an independent review, resulting in the highest possible ranking for professional certification. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Security Compliance

Sensors - Haptic Sensors

Applicable Industries

Electronics

Finance & Insurance

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Leasing Finance Automation

Personnel Tracking & Monitoring

Services

Testing & Certification

Challenge

DFK Hirn Newey, a B2B company in the financial and professional services space, was facing a significant challenge in managing its procedures and policies. The company was struggling with the rapid introduction of new software, which led to a complex web of procedures living in applications, the minds of employees, or in an instruction manual. The company was also facing difficulties in keeping procedure documents up to date, ensuring key staff members had access to the systems, and maintaining compliance. The director, Paul Fiumara, was constantly putting out fires instead of focusing on high-level tasks that would allow the business to function more effectively. The transition from traditional paper-based systems to electronic delivery of services further complicated the situation. The lack of a well-structured system meant that errors were not being picked up, leading to inefficiencies and mistakes.

About Customer

DFK Hirn Newey is a B2B company operating in the financial and professional services sector. The company, which employs 30 full-time employees, is composed of consultants and business advisors who assist clients with various issues related to accounting, taxation, and information technology. The company is led by director Paul Fiumara, who is responsible for finding and implementing cutting-edge technology solutions to enhance the company's efficiency. The company's primary goal is to streamline its software applications to improve overall efficiency and maintain compliance in an industry with many and varied professional obligations.

Solution

DFK Hirn Newey found a solution in SweetProcess, a cloud-based procedure manual. After a thorough evaluation, the company started using SweetProcess to document procedures on how to use their various computer applications. Once they had documented everything to do with software, they started tackling other areas of the company. Fiumara created a Notice Board within the program to cut down on email overload and keep staff updated on changes to procedures. This also resulted in a permanent record of changes. Furthermore, Fiumara and his team ensured every procedure was documented within SweetProcess, including references to their professional standards. This allowed them to show complete compliance with all professional obligations during an independent review, resulting in the highest possible ranking for professional certification.

Impact #1	The implementation of SweetProcess has significantly improved DFK Hirn Newey's operational efficiency. The company has successfully streamlined its procedures and policies, reducing the complexity and confusion that previously plagued the organization. The creation of a Notice Board has reduced email overload, making it easier for staff to stay up to date with changes and maintain compliance. The company has also achieved complete compliance with professional obligations, as evidenced by their highest possible ranking for professional certification. Furthermore, the director, Paul Fiumara, is now able to focus on high-level tasks that allow the business to function more effectively, rather than constantly putting out fires. Overall, the use of SweetProcess has transformed the company's operations, leading to improved efficiency and compliance.

Impact #1

The implementation of SweetProcess has significantly improved DFK Hirn Newey's operational efficiency. The company has successfully streamlined its procedures and policies, reducing the complexity and confusion that previously plagued the organization. The creation of a Notice Board has reduced email overload, making it easier for staff to stay up to date with changes and maintain compliance. The company has also achieved complete compliance with professional obligations, as evidenced by their highest possible ranking for professional certification. Furthermore, the director, Paul Fiumara, is now able to focus on high-level tasks that allow the business to function more effectively, rather than constantly putting out fires. Overall, the use of SweetProcess has transformed the company's operations, leading to improved efficiency and compliance.

Benefit #1	Successfully implemented a complex software stack by documenting procedures and policies
Benefit #2	Created and implemented a company Notice Board that reduced email overload
Benefit #3	Achieved the highest possible ranking for professional certification

Benefit #1

Successfully implemented a complex software stack by documenting procedures and policies

Benefit #2

Created and implemented a company Notice Board that reduced email overload

Benefit #3

Achieved the highest possible ranking for professional certification

Download PDF Version

Overview

DFK Hirn Newey's Journey to Streamline Processes and Improve Efficiency with SweetProcess

Operational Impact

Quantitative Benefit