Case Studies
Detroit Department of Transportation
Overview
Analytics & Modeling - Predictive Analytics Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems | |
Cities & Municipalities Transportation | |
Business Operation Logistics & Transportation | |
Fleet Management Predictive Maintenance Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
The implementation of the Ecolane software led to a significant improvement in on-time performance (OTP), with a 23% increase. | |
Customer complaints decreased dramatically by 92%, dropping from 25 per week to just 2 per week. | |
A customer satisfaction survey revealed a 99.98% satisfaction rate among 500 customers. | |
Quantitative Benefit
23% improvement in on-time performance (OTP). | |
92% decrease in customer complaints, from 25 per week to 2 per week. | |
99.98% customer satisfaction rate among 500 surveyed customers. | |