Cisco Case Studies Deploying Agency-Wide Unified Communications Over a Private Cloud

	Deploying Agency-Wide Unified Communications Over a Private Cloud Cisco

Deploying Agency-Wide Unified Communications Over a Private Cloud

Cisco

Technology Category	Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices Infrastructure as a Service (IaaS) - Private Cloud
Applicable Functions	Business Operation
Services	System Integration
Challenge	The agency administrative team had been relying on 250 standalone phone systems to support remotely based personnel. However, the aging equipment had become unreliable and lacked modern-day features. Each office had its own unique dialing plan, billing process, support model, and contract, creating complex administrative challenges. The administrators were looking for a better way to support the team and to provide the advanced communications and collaboration tools needed to further the agency’s mission. Read More
About Customer	The agency administrative team featured in this case study supports over 24,000 users in more than 250 locations across the U.S. and its territories. The agency is responsible for a wide range of administrative tasks and requires a reliable and modern communication system to effectively carry out its mission. The agency's existing communication system was outdated and unreliable, leading to inefficiencies and challenges in supporting the team. Read More
Solution	The administrators decided to host their own private cloud communications solution using a carrier-grade BroadSoft BroadWorks platform. This overcame the limits of standalone systems and provided much-needed standardization, scalability, and advanced collaboration features. The new BroadWorks architecture leverages the agency’s data centers and wide-area MPLS network to reduce telco trunking and long-distance charges and to achieve the redundancy needed to protect the 6.5 million calls processed each month. The solution components included BroadSoft BroadWorks Software Suite, BroadSoft UC-One Unified Communication Soft Client, Edgewater Gateways, and Polycom IP Phones. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices

Infrastructure as a Service (IaaS) - Private Cloud

Applicable Functions

Business Operation

Services

System Integration

Challenge

The agency administrative team had been relying on 250 standalone phone systems to support remotely based personnel. However, the aging equipment had become unreliable and lacked modern-day features. Each office had its own unique dialing plan, billing process, support model, and contract, creating complex administrative challenges. The administrators were looking for a better way to support the team and to provide the advanced communications and collaboration tools needed to further the agency’s mission.

About Customer

The agency administrative team featured in this case study supports over 24,000 users in more than 250 locations across the U.S. and its territories. The agency is responsible for a wide range of administrative tasks and requires a reliable and modern communication system to effectively carry out its mission. The agency's existing communication system was outdated and unreliable, leading to inefficiencies and challenges in supporting the team.

Solution

The administrators decided to host their own private cloud communications solution using a carrier-grade BroadSoft BroadWorks platform. This overcame the limits of standalone systems and provided much-needed standardization, scalability, and advanced collaboration features. The new BroadWorks architecture leverages the agency’s data centers and wide-area MPLS network to reduce telco trunking and long-distance charges and to achieve the redundancy needed to protect the 6.5 million calls processed each month. The solution components included BroadSoft BroadWorks Software Suite, BroadSoft UC-One Unified Communication Soft Client, Edgewater Gateways, and Polycom IP Phones.

Impact #1	The agency has reduced its direct costs by over $4 million annually, while benefiting both from superior call quality and reliability.
Impact #2	Security, process control, and procurement are now centralized in a new managed voice services environment, eliminating the burden of separate local contracts for O&M.
Impact #3	The BroadSoft solution provides a consistent user experience, while streamlining how calls are managed and work is performed.

Impact #1

The agency has reduced its direct costs by over $4 million annually, while benefiting both from superior call quality and reliability.

Impact #2

Security, process control, and procurement are now centralized in a new managed voice services environment, eliminating the burden of separate local contracts for O&M.

Impact #3

The BroadSoft solution provides a consistent user experience, while streamlining how calls are managed and work is performed.

Benefit #1	Reduced direct costs by over $4 million annually
Benefit #2	Managed 6.5 million calls each month

Benefit #1

Reduced direct costs by over $4 million annually

Benefit #2

Managed 6.5 million calls each month

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Overview

Deploying Agency-Wide Unified Communications Over a Private Cloud

Operational Impact

Quantitative Benefit