Case Studies DENSO discovers and understands relevant maintenance information, fast

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	DENSO discovers and understands relevant maintenance information, fast

DENSO discovers and understands relevant maintenance information, fast

Technology Category	Analytics & Modeling - Data Mining Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries	Automotive
Applicable Functions	Maintenance Quality Assurance
Use Cases	Machine Condition Monitoring Predictive Maintenance Root Cause Analysis & Diagnosis
Services	Software Design & Engineering Services System Integration
Challenge	Japanese manufacturer DENSO is the world’s second-largest producer of automotive parts. With over 130 global sites, production line staff perform tens of thousands of maintenance checks and produce over 20,000 maintenance notes each year. DENSO sought to reduce equipment downtime and increase productivity by improving search around maintenance notes. Accessing past notes and relevant fixes enabled production line engineers to repair faster, but it was difficult and time-consuming to search this mass of information. Engineers would submit requests to management, who would manually review past notes to guide repairs. This created a bottleneck, impeding productivity, especially for engineers in overseas factories. DENSO needed an accurate, categorized search system for maintenance notes, a way for line engineers to directly access and search past records, and unification of the note search system across all global sites. Read More
About Customer	DENSO is a Japanese manufacturer and the world’s second-largest producer of automotive parts. The company operates over 130 global sites, where production line staff perform tens of thousands of maintenance checks and produce over 20,000 maintenance notes each year. DENSO's extensive operations span across various regions, necessitating efficient and effective maintenance processes to ensure minimal equipment downtime and high productivity. The company is committed to leveraging advanced technologies to streamline its operations and enhance the efficiency of its maintenance activities. Read More
Solution	DENSO used Luminoso to create a maintenance note search system that was fast and easy to use. The system enables line engineers to instantly view past notes and repair information most relevant to their current issue – across more than 1 million documents. Without any training data, DENSO created a conceptual understanding of its notes in minutes. With no manual tagging, the system understands not only distinctive words, such as automotive parts, but also DENSO-specific terms, such as equipment names, engineer shorthand – like “RB” for robot – and even misspellings. The company also plans to use Luminoso to identify root causes of maintenance issues unique to specific sites or equipment, analyzing decades of past knowledge to find optimal repair solutions. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Data Mining

Analytics & Modeling - Predictive Analytics

Functional Applications - Enterprise Asset Management Systems (EAM)

Applicable Industries

Automotive

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Machine Condition Monitoring

Predictive Maintenance

Root Cause Analysis & Diagnosis

Services

Software Design & Engineering Services

System Integration

Challenge

Japanese manufacturer DENSO is the world’s second-largest producer of automotive parts. With over 130 global sites, production line staff perform tens of thousands of maintenance checks and produce over 20,000 maintenance notes each year. DENSO sought to reduce equipment downtime and increase productivity by improving search around maintenance notes. Accessing past notes and relevant fixes enabled production line engineers to repair faster, but it was difficult and time-consuming to search this mass of information. Engineers would submit requests to management, who would manually review past notes to guide repairs. This created a bottleneck, impeding productivity, especially for engineers in overseas factories. DENSO needed an accurate, categorized search system for maintenance notes, a way for line engineers to directly access and search past records, and unification of the note search system across all global sites.

About Customer

DENSO is a Japanese manufacturer and the world’s second-largest producer of automotive parts. The company operates over 130 global sites, where production line staff perform tens of thousands of maintenance checks and produce over 20,000 maintenance notes each year. DENSO's extensive operations span across various regions, necessitating efficient and effective maintenance processes to ensure minimal equipment downtime and high productivity. The company is committed to leveraging advanced technologies to streamline its operations and enhance the efficiency of its maintenance activities.

Solution

DENSO used Luminoso to create a maintenance note search system that was fast and easy to use. The system enables line engineers to instantly view past notes and repair information most relevant to their current issue – across more than 1 million documents. Without any training data, DENSO created a conceptual understanding of its notes in minutes. With no manual tagging, the system understands not only distinctive words, such as automotive parts, but also DENSO-specific terms, such as equipment names, engineer shorthand – like “RB” for robot – and even misspellings. The company also plans to use Luminoso to identify root causes of maintenance issues unique to specific sites or equipment, analyzing decades of past knowledge to find optimal repair solutions.

Impact #1	Fast search of over 1 million maintenance notes.
Impact #2	No manual tagging or review processes.
Impact #3	Understanding of individual words, even company-unique concepts.

Impact #1

Fast search of over 1 million maintenance notes.

Impact #2

No manual tagging or review processes.

Impact #3

Understanding of individual words, even company-unique concepts.

Benefit #1	Increased autonomy in repairs for overseas factories.
Benefit #2	Insights into maintenance root causes unique to lines and/or equipment.

Benefit #1

Increased autonomy in repairs for overseas factories.

Benefit #2

Insights into maintenance root causes unique to lines and/or equipment.

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Overview

DENSO discovers and understands relevant maintenance information, fast

Operational Impact

Quantitative Benefit