Case Studies Delivering Reliability, Trust, and Service

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	Delivering Reliability, Trust, and Service

Delivering Reliability, Trust, and Service

Technology Category	Functional Applications - Transportation Management Systems (TMS) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Food & Beverage
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Predictive Maintenance Supply Chain Visibility
Services	System Integration Training
Challenge	Jel Sert sought reliable transportation service and consistent freight costs and service levels for its seasonal, high-volume shipments. The company faced challenges with a diversified group of core transportation providers, leading to accountability issues and inconsistent freight rates and service levels. Jel Sert needed more consistent pricing, reliable transportation, improved customer service, increased shipping options, and dependable on-time delivery performance. Read More
About Customer	Jel Sert, known as the 'Makers of Fun Foods,' provides high-quality, high-value food products such as freezer bars, beverages, and desserts to some of the world's largest retailers. The company has been privately held for over 80 years and is level 2 SQF certified under the Global Food Safety Initiative (GFSI). Jel Sert's commitment to quality and safety has made it a trusted name in the food industry, serving a wide range of customers with stringent delivery requirements. Read More
Solution	In 2005, Jel Sert acquired a new customer that significantly increased their shipment volumes. The company's operations group worked with C.H. Robinson to proactively execute a Core Provider Program. C.H. Robinson became a dedicated core provider for arranging the transport of Jel Sert’s freezer bars, handling the increased shipment volumes, and establishing consistent pricing for every lane in the supply chain. C.H. Robinson's dedicated account management team helps Jel Sert solve daily transportation challenges, ensuring proper food safety protocols are followed from pickup to delivery. The collaboration includes evaluating shipments to determine the most cost-effective and timely means of transportation, converting truckload shipments to intermodal during peak seasons, and consolidating LTL into full truckloads during slower months. Dedicated resources at a crossdock consolidation facility further drive efficiencies in Jel Sert’s supply chain. Read More Log in to view content
Contents

Technology Category

Functional Applications - Transportation Management Systems (TMS)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Food & Beverage

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Predictive Maintenance

Supply Chain Visibility

Services

System Integration

Training

Challenge

Jel Sert sought reliable transportation service and consistent freight costs and service levels for its seasonal, high-volume shipments. The company faced challenges with a diversified group of core transportation providers, leading to accountability issues and inconsistent freight rates and service levels. Jel Sert needed more consistent pricing, reliable transportation, improved customer service, increased shipping options, and dependable on-time delivery performance.

About Customer

Jel Sert, known as the 'Makers of Fun Foods,' provides high-quality, high-value food products such as freezer bars, beverages, and desserts to some of the world's largest retailers. The company has been privately held for over 80 years and is level 2 SQF certified under the Global Food Safety Initiative (GFSI). Jel Sert's commitment to quality and safety has made it a trusted name in the food industry, serving a wide range of customers with stringent delivery requirements.

Solution

In 2005, Jel Sert acquired a new customer that significantly increased their shipment volumes. The company's operations group worked with C.H. Robinson to proactively execute a Core Provider Program. C.H. Robinson became a dedicated core provider for arranging the transport of Jel Sert’s freezer bars, handling the increased shipment volumes, and establishing consistent pricing for every lane in the supply chain. C.H. Robinson's dedicated account management team helps Jel Sert solve daily transportation challenges, ensuring proper food safety protocols are followed from pickup to delivery. The collaboration includes evaluating shipments to determine the most cost-effective and timely means of transportation, converting truckload shipments to intermodal during peak seasons, and consolidating LTL into full truckloads during slower months. Dedicated resources at a crossdock consolidation facility further drive efficiencies in Jel Sert’s supply chain.

Impact #1	Jel Sert saw a 20% increase in on-time deliveries with one of its largest customers.
Impact #2	With C.H. Robinson as Jel Sert’s top dedicated core transportation provider, the company gained more shipping options and dependable service.
Impact #3	C.H. Robinson's dedicated account management team helps Jel Sert solve daily transportation challenges, ensuring proper food safety protocols are followed from pickup to delivery.

Impact #1

Jel Sert saw a 20% increase in on-time deliveries with one of its largest customers.

Impact #2

With C.H. Robinson as Jel Sert’s top dedicated core transportation provider, the company gained more shipping options and dependable service.

Impact #3

C.H. Robinson's dedicated account management team helps Jel Sert solve daily transportation challenges, ensuring proper food safety protocols are followed from pickup to delivery.

Benefit #1	20% increase in on-time deliveries with one of its largest customers.
Benefit #2	C.H. Robinson handles approximately 25% of Jel Sert’s shipments across the U.S.

Benefit #1

20% increase in on-time deliveries with one of its largest customers.

Benefit #2

C.H. Robinson handles approximately 25% of Jel Sert’s shipments across the U.S.

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Overview

Delivering Reliability, Trust, and Service

Operational Impact

Quantitative Benefit