NETSCOUT Case Studies Delivering Quality User Experience for Both Medical Staff and Patients With Visibility from NETSCOUT Smart Edge Monitoring and VaaS Managed Services

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	Delivering Quality User Experience for Both Medical Staff and Patients With Visibility from NETSCOUT Smart Edge Monitoring and VaaS Managed Services NETSCOUT

Delivering Quality User Experience for Both Medical Staff and Patients With Visibility from NETSCOUT Smart Edge Monitoring and VaaS Managed Services

NETSCOUT

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Maintenance Quality Assurance
Use Cases	Remote Asset Management Remote Collaboration
Services	System Integration Testing & Certification
Challenge	The healthcare organization was expanding and implementing new web-based and cloud-based applications. This led to gaps in visibility, which was a challenge as the organization required monitoring visibility for efficient operation. The organization had previously implemented packet-based monitoring with the 9800 series ISNG appliances in the high-speed core of their network, with other ISNG appliances at some of their regional hospitals and medical buildings on the wide area network (WAN) edges. For end-user experience and client edge monitoring, they added nGeniusPULSE for synthetic test analysis from 3000 series nPoint devices that are implemented in some of these same hospital locations. However, as the organization continued to expand and implement transformative application services, they identified several gaps in visibility that they wanted to address with the extension of NETSCOUT Smart Edge Monitoring. Read More
About Customer	The customer is a not-for-profit, academic health system made up of a dozen hospitals and hundreds of medical clinics throughout the communities it supports. It is both a nationally ranked hospital system, recognized for expertise in orthopedics, cardiovascular specialties, cancer treatment, diabetes, and women’s health, and also known as a top employer as reported by Forbes Magazine. Their thousands of employees, including approximately 2,000 physicians and medical staff, rely on the healthcare’s state-of-the-art networking resources to help efficiently handle the nearly million patient visits and 35,000 overnight hospital stays per year. Keeping this pace requires a network that can support instantaneous access to patient records and diagnostic test results for staff everywhere. Read More
Solution	The healthcare’s network team selected several ISNG appliances and nPoint devices to deploy in key hospitals and medical buildings. Different ISNG and nPoint models were implemented based on the various network speeds and environments of the individual buildings. Packet monitoring in the core of their data center at the service edge and at the WAN network edges in remote locations is enabling troubleshooting, tracking, and trending of traffic utilization, as well as application performance from application server farms to the remote hospitals and medical buildings. The partnership with NETSCOUT’s VaaS support organization ensured swift implementation, configuration, and operation of the new visibility solution, including monitoring of key business services that included Voice over IP (VoIP), Office 365, and Citrix, as well as clinical applications for Epic electronic medical records and the customer-facing Web portal. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Remote Asset Management

Remote Collaboration

Services

System Integration

Testing & Certification

Challenge

The healthcare organization was expanding and implementing new web-based and cloud-based applications. This led to gaps in visibility, which was a challenge as the organization required monitoring visibility for efficient operation. The organization had previously implemented packet-based monitoring with the 9800 series ISNG appliances in the high-speed core of their network, with other ISNG appliances at some of their regional hospitals and medical buildings on the wide area network (WAN) edges. For end-user experience and client edge monitoring, they added nGeniusPULSE for synthetic test analysis from 3000 series nPoint devices that are implemented in some of these same hospital locations. However, as the organization continued to expand and implement transformative application services, they identified several gaps in visibility that they wanted to address with the extension of NETSCOUT Smart Edge Monitoring.

About Customer

The customer is a not-for-profit, academic health system made up of a dozen hospitals and hundreds of medical clinics throughout the communities it supports. It is both a nationally ranked hospital system, recognized for expertise in orthopedics, cardiovascular specialties, cancer treatment, diabetes, and women’s health, and also known as a top employer as reported by Forbes Magazine. Their thousands of employees, including approximately 2,000 physicians and medical staff, rely on the healthcare’s state-of-the-art networking resources to help efficiently handle the nearly million patient visits and 35,000 overnight hospital stays per year. Keeping this pace requires a network that can support instantaneous access to patient records and diagnostic test results for staff everywhere.

Solution

The healthcare’s network team selected several ISNG appliances and nPoint devices to deploy in key hospitals and medical buildings. Different ISNG and nPoint models were implemented based on the various network speeds and environments of the individual buildings. Packet monitoring in the core of their data center at the service edge and at the WAN network edges in remote locations is enabling troubleshooting, tracking, and trending of traffic utilization, as well as application performance from application server farms to the remote hospitals and medical buildings. The partnership with NETSCOUT’s VaaS support organization ensured swift implementation, configuration, and operation of the new visibility solution, including monitoring of key business services that included Voice over IP (VoIP), Office 365, and Citrix, as well as clinical applications for Epic electronic medical records and the customer-facing Web portal.

Impact #1	Protected quality performance of patient-facing portal and staff application services
Impact #2	Achieved a quick time to value of their new nGeniusPULSE implementation, helping ensure quality end-user experience
Impact #3	Ensured medical professionals, staff, and patients have unimpeded use of application services

Impact #1

Protected quality performance of patient-facing portal and staff application services

Impact #2

Achieved a quick time to value of their new nGeniusPULSE implementation, helping ensure quality end-user experience

Impact #3

Ensured medical professionals, staff, and patients have unimpeded use of application services

Benefit #1	Identified 40%-to-60% increases in latency between a couple of their hospitals and the data center that were effectively unnoticeable to staff and patients

Benefit #1

Identified 40%-to-60% increases in latency between a couple of their hospitals and the data center that were effectively unnoticeable to staff and patients

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Overview

Delivering Quality User Experience for Both Medical Staff and Patients With Visibility from NETSCOUT Smart Edge Monitoring and VaaS Managed Services

Operational Impact

Quantitative Benefit