Google Cloud Platform
Case Studies
Delivering Company-Wide Data-Driven Workflows
Overview
Delivering Company-Wide Data-Driven WorkflowsGoogle Cloud Platform |
Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics | |
Automotive Transportation | |
Logistics & Transportation | |
Fleet Management Predictive Maintenance | |
Data Science Services System Integration | |
Operational Impact
Looker has transformed Car Next Door’s customer support across multiple touchpoints, resulting in faster ticket resolution and improved customer experience. | |
The development team rebuilt the repairs and claims processing system, integrating Looker with the Zendesk customer relationship management platform. | |
Access to data with Looker gives support managers a clear and complete picture of what’s going on. | |
Quantitative Benefit
Reduced support ticket time resolution by 85% | |
97% increase in efficiency for the process of adding new data sets | |
Closed a 10% product usage gap | |