RingCentral
Case Studies
Deep South's Transformation: From Archaic Systems to Flexible Cloud Communications
Overview
Deep South's Transformation: From Archaic Systems to Flexible Cloud CommunicationsRingCentral |
Sensors - GPS | |
Finance & Insurance Telecommunications | |
Inventory Management Usage-Based Insurance | |
System Integration | |
Operational Impact
The transition to RingCentral's cloud communications solution has brought about significant operational improvements for Deep South. The new system is not only easier to manage but also offers enhanced functionality. The company's IT staff can now handle the system independently, eliminating the need for an external consultant. The system's features, such as Call Forwarding and direct extension-dialing, have empowered efficiency among employees. The integrated fax features have simplified processes by eliminating the need for fax machines. Furthermore, the ability to access call logs has provided the management team with valuable insights into customer engagement metrics. Overall, the new system has improved communication and efficiency, regardless of the employees' location. | |
Quantitative Benefit
Elimination of the need for an external telephony consultant, leading to cost savings | |
Removal of expensive analog lines required by fax machines, resulting in further financial savings | |
Ability to set up the new phone system for remote workers within a short notice of two weeks without any missed calls | |