Fortra Case Studies Decatur City Schools' Network Management and Growth with Intermapper

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	Decatur City Schools' Network Management and Growth with Intermapper Fortra

Decatur City Schools' Network Management and Growth with Intermapper

Fortra

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Cities & Municipalities Education
Use Cases	Behavior & Emotion Tracking Smart City Operations
Services	System Integration
Challenge	Decatur City Schools, a school district in north Alabama, has experienced significant network changes over the years. Initially, the district had no insight into the status of their network, relying on phone calls and paper work orders to manage issues. In 2003, they began using Intermapper for simple network monitoring tasks, such as checking the status of core services. However, as the network grew and evolved, transitioning from interconnected ISDN to fiber, and incorporating Cisco switches and Aruba enterprise networking software, the need for more comprehensive network monitoring became apparent. The IT team was tasked with monitoring 26 facilities throughout the district, with over 970 access points mapped out on a fully customized map. The network, comprised mostly of virtual servers, required constant monitoring and quick response to issues. Prior to Intermapper, problem-solving was a reactive process, requiring physical visits to server locations to identify and fix issues. Read More
About Customer	Decatur City Schools is a school district located in north Alabama. Over the years, the district has seen significant changes in its network, transitioning from interconnected ISDN to fiber, and incorporating various new technologies such as Cisco switches and Aruba enterprise networking software. The district's IT team is responsible for monitoring 26 facilities throughout the district, with over 970 access points. The network is primarily comprised of virtual servers, with a few physical servers. The team is currently working on upgrading the network to a Dell Hyperconverged system. Read More
Solution	Intermapper, a network monitoring solution from Fortra, provided the comprehensive network visibility that Decatur City Schools needed. The software allowed the IT team to monitor bandwidth usage across schools, ensuring no single location was consuming too much. As the network infrastructure evolved, Intermapper was able to adapt and monitor new equipment and software. The software's live network mapping feature enabled the team to quickly locate and address issues, reducing downtime and improving efficiency. Custom alerts notified the team immediately when an issue arose, allowing for a proactive approach to problem-solving. Intermapper Remote Access also allowed the team to monitor the network's health from anywhere, effectively increasing their manpower. As the network continues to grow, with an upgrade to a Dell Hyperconverged system in progress, Intermapper remains a crucial tool for network optimization and monitoring. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Cities & Municipalities

Education

Use Cases

Behavior & Emotion Tracking

Smart City Operations

Services

System Integration

Challenge

Decatur City Schools, a school district in north Alabama, has experienced significant network changes over the years. Initially, the district had no insight into the status of their network, relying on phone calls and paper work orders to manage issues. In 2003, they began using Intermapper for simple network monitoring tasks, such as checking the status of core services. However, as the network grew and evolved, transitioning from interconnected ISDN to fiber, and incorporating Cisco switches and Aruba enterprise networking software, the need for more comprehensive network monitoring became apparent. The IT team was tasked with monitoring 26 facilities throughout the district, with over 970 access points mapped out on a fully customized map. The network, comprised mostly of virtual servers, required constant monitoring and quick response to issues. Prior to Intermapper, problem-solving was a reactive process, requiring physical visits to server locations to identify and fix issues.

About Customer

Decatur City Schools is a school district located in north Alabama. Over the years, the district has seen significant changes in its network, transitioning from interconnected ISDN to fiber, and incorporating various new technologies such as Cisco switches and Aruba enterprise networking software. The district's IT team is responsible for monitoring 26 facilities throughout the district, with over 970 access points. The network is primarily comprised of virtual servers, with a few physical servers. The team is currently working on upgrading the network to a Dell Hyperconverged system.

Solution

Intermapper, a network monitoring solution from Fortra, provided the comprehensive network visibility that Decatur City Schools needed. The software allowed the IT team to monitor bandwidth usage across schools, ensuring no single location was consuming too much. As the network infrastructure evolved, Intermapper was able to adapt and monitor new equipment and software. The software's live network mapping feature enabled the team to quickly locate and address issues, reducing downtime and improving efficiency. Custom alerts notified the team immediately when an issue arose, allowing for a proactive approach to problem-solving. Intermapper Remote Access also allowed the team to monitor the network's health from anywhere, effectively increasing their manpower. As the network continues to grow, with an upgrade to a Dell Hyperconverged system in progress, Intermapper remains a crucial tool for network optimization and monitoring.

Impact #1	The implementation of Intermapper has transformed the way Decatur City Schools manages its network. The software's comprehensive monitoring capabilities have provided the IT team with better visibility into the network's status, enabling them to proactively address issues and reduce downtime. The live network mapping feature has improved efficiency, allowing the team to quickly locate and address issues without the need for time-consuming detective work. The remote access feature has also increased the team's flexibility, enabling them to monitor the network's health from anywhere. As the network continues to grow and evolve, Intermapper remains a crucial tool for ensuring smooth transitions and minimal service interruptions.

Impact #1

The implementation of Intermapper has transformed the way Decatur City Schools manages its network. The software's comprehensive monitoring capabilities have provided the IT team with better visibility into the network's status, enabling them to proactively address issues and reduce downtime. The live network mapping feature has improved efficiency, allowing the team to quickly locate and address issues without the need for time-consuming detective work. The remote access feature has also increased the team's flexibility, enabling them to monitor the network's health from anywhere. As the network continues to grow and evolve, Intermapper remains a crucial tool for ensuring smooth transitions and minimal service interruptions.

Benefit #1	Over 970 access points are monitored across 26 facilities.
Benefit #2	Intermapper's capabilities have reduced the need for additional manpower, effectively adding the equivalent of two extra staff members.
Benefit #3	Intermapper's proactive monitoring and alert system has significantly reduced downtime.

Benefit #1

Over 970 access points are monitored across 26 facilities.

Benefit #2

Intermapper's capabilities have reduced the need for additional manpower, effectively adding the equivalent of two extra staff members.

Benefit #3

Intermapper's proactive monitoring and alert system has significantly reduced downtime.

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Overview

Decatur City Schools' Network Management and Growth with Intermapper

Operational Impact

Quantitative Benefit