Observe.AI
Case Studies
Debt Relief Leader Leverages IoT to Improve Efficiency and Reduce Costs
Overview
Debt Relief Leader Leverages IoT to Improve Efficiency and Reduce CostsObserve.AI |
Cybersecurity & Privacy - Security Compliance | |
Quality Assurance | |
Behavior & Emotion Tracking Leasing Finance Automation | |
Testing & Certification | |
Operational Impact
The implementation of the solution led to significant operational improvements. The company was able to reduce overhead costs by 62%, freeing up budget for strategic roles and upskilling. The solution also improved compliance monitoring efforts by 97%, reducing the risk of compliance breaches and potential litigation costs. The company's teams were empowered to work smarter and more efficiently, with the Quality teams doubling their output. This led to improved client experience and trust, and reduced the risk of potential revenue loss. The company is now better equipped to serve its clients and maintain its position as a leading debt relief option in the country. | |
Quantitative Benefit
62% reduction in overhead costs | |
97% increase in call monitoring coverage | |
2X increase in output of client care teams | |