Case Studies Dealing with Increasing DSO and Dispute Volumes with Artificial Intelligence

Edit This Case Study Record

	Dealing with Increasing DSO and Dispute Volumes with Artificial Intelligence

Dealing with Increasing DSO and Dispute Volumes with Artificial Intelligence

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Apparel
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Replenishment Process Control & Optimization Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Komar, a global apparel distribution company, faced significant challenges in managing cash application and deductions on a massive scale. The A/R teams worked in silos, leading to blocked orders and negative customer experiences. Inefficient deductions processes caused bottom-line erosion and reduced employee productivity. The manual cash application process increased costs and delayed cash processing, resulting in higher DSO and negatively impacting downstream processes. Read More
About Customer	Komar, established in 1908, is a manufacturing and distribution apparel company with a diverse portfolio of owned, licensed, and private label brands. The company operates on a global scale, distributing apparel through Komar Distribution Services. With a revenue of $250 million, Komar has a significant presence in the wholesale distribution industry. The company faced challenges in managing cash application and deductions due to its extensive international distribution network. Read More
Solution	HighRadius provided Komar with cloud solutions to automate cash application and deductions processes. The Cash Application Cloud leveraged AI to apply cash swiftly, increasing analysts' productivity. It featured multi-OCR Engine auto-captures for accurate remittance data and automated cash posting. The Deductions Cloud automated deduction coding and dispute management, reducing research time and enabling smarter dispute resolutions. The solution also predicted deduction validity and facilitated collaborative workflows for tracking and approval. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Apparel

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Replenishment

Process Control & Optimization

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Komar, a global apparel distribution company, faced significant challenges in managing cash application and deductions on a massive scale. The A/R teams worked in silos, leading to blocked orders and negative customer experiences. Inefficient deductions processes caused bottom-line erosion and reduced employee productivity. The manual cash application process increased costs and delayed cash processing, resulting in higher DSO and negatively impacting downstream processes.

About Customer

Komar, established in 1908, is a manufacturing and distribution apparel company with a diverse portfolio of owned, licensed, and private label brands. The company operates on a global scale, distributing apparel through Komar Distribution Services. With a revenue of $250 million, Komar has a significant presence in the wholesale distribution industry. The company faced challenges in managing cash application and deductions due to its extensive international distribution network.

Solution

HighRadius provided Komar with cloud solutions to automate cash application and deductions processes. The Cash Application Cloud leveraged AI to apply cash swiftly, increasing analysts' productivity. It featured multi-OCR Engine auto-captures for accurate remittance data and automated cash posting. The Deductions Cloud automated deduction coding and dispute management, reducing research time and enabling smarter dispute resolutions. The solution also predicted deduction validity and facilitated collaborative workflows for tracking and approval.

Impact #1	87% increase in analyst productivity due to automated cash application and deduction processes.
Impact #2	Record time processing of cash and resolving disputes, enhancing overall efficiency.
Impact #3	Cost savings achieved through headcount reallocation, optimizing resource utilization.

Impact #1

87% increase in analyst productivity due to automated cash application and deduction processes.

Impact #2

Record time processing of cash and resolving disputes, enhancing overall efficiency.

Impact #3

Cost savings achieved through headcount reallocation, optimizing resource utilization.

Benefit #1	87% increase in analyst productivity.

Benefit #1

87% increase in analyst productivity.

Download PDF Version

Overview

Dealing with Increasing DSO and Dispute Volumes with Artificial Intelligence

Operational Impact

Quantitative Benefit