Stream
Case Studies
Dealer-FX Enhances User Retention by 90% Through Stream Chat Integration
Overview
Dealer-FX Enhances User Retention by 90% Through Stream Chat IntegrationStream |
Networks & Connectivity - 5G Platform as a Service (PaaS) - Application Development Platforms | |
Automotive Cement | |
Maintenance Sales & Marketing | |
Vehicle Performance Monitoring Vehicle-to-Infrastructure | |
System Integration | |
Operational Impact
The integration of Stream's chat API has significantly improved Dealer-FX's operational efficiency. The new communication platform has not only enhanced the car maintenance experience for vehicle owners but also improved internal communication within the dealership. The tool's ability to automatically generate a group conversation involving key stakeholders around the dealership has ensured everyone is kept in the loop about a vehicle's status. This has eliminated communication gaps and improved service delivery. The company is now primed to continue building innovative communication solutions with Stream, with plans to add a slash command functionality, voice or video component to the chat feature, and an activity feed functionality. | |
Quantitative Benefit
90% user retention after integrating with Stream | |
The chat API integration took around three months to get up and running | |
Plans to use Stream’s Mobile UI Kit to accelerate the build of a mobile version of Dealer-FX’s communication platform | |