RingCentral
Case Studies
DAZ Systems Enhances Global Collaboration with RingCentral
Overview
DAZ Systems Enhances Global Collaboration with RingCentralRingCentral |
Functional Applications - Enterprise Resource Planning Systems (ERP) Sensors - Camera / Video Systems | |
Retail Telecommunications | |
Inventory Management Time Sensitive Networking | |
System Integration | |
Operational Impact
The implementation of RingCentral has brought about significant operational improvements for DAZ Systems. Calls between India and the US are now as easy as local calls, fostering better communication and connection among employees. The company's COO, Dave Binkley, has noticed that video conferences are improving camaraderie among management. The company now holds a weekly management video conference that includes participants from all over the US and India, which has not only increased productivity but also brought the team closer together. The use of Glip has also improved team collaboration, with different groups setting up their own Glip teams and using it to communicate across departments and company-wide. Important customer issues are now handled more efficiently, with Glip being used to augment communications during help scenarios. Management also uses Glip to track things like meeting notes and vacation days. | |
Quantitative Benefit
Consolidated three different phone services into one unified system, reducing complexity and cost | |
Extended voice and video conferencing to more employees, enhancing communication and collaboration | |
Implemented a true follow-the-sun 800 number, improving customer service | |