Case Studies Datto’s Disaster Response Team and Local MSP Perform Hurricane Harvey Heroics

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	Datto’s Disaster Response Team and Local MSP Perform Hurricane Harvey Heroics

Datto’s Disaster Response Team and Local MSP Perform Hurricane Harvey Heroics

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Professional Service
Applicable Functions	Business Operation Field Services
Use Cases	Remote Collaboration Remote Control
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Hurricane Harvey, one of the most active hurricanes in history, hit Texas hard, causing significant damage and economic loss. Businesses were forced to shut down, and many were unprepared for the digital fallout. One of Frontline Computer Services' clients, Corporate Assets, experienced severe flooding, resulting in data loss and operational disruption. The challenge was to quickly restore business operations and provide support to other local businesses affected by the hurricane. Read More
About Customer	Frontline Computer Services is a managed service provider (MSP) based in Richmond, Texas, serving clients in the Houston area. The company, led by owner Stephen Johnston, specializes in providing IT support and disaster recovery services. Frontline's clientele includes various local businesses, with a significant portion being insurance agencies. The company is known for its proactive approach to disaster preparedness and its commitment to helping clients recover from unforeseen events. Read More
Solution	Stephen Johnston of Frontline Computer Services preemptively backed up all client data off-site before Hurricane Harvey hit. After the storm, Johnston collaborated with Datto’s Disaster Response Team (DRT) to restore operations for Corporate Assets, a client severely affected by flooding. They used a Datto Networking Appliance (DNA) to get the office back online over 4G LTE, bypassing delays from local ISPs. Johnston extended his support to other local businesses, particularly independent insurance agents, offering free services to help them get back online quickly. The DRT provided the necessary equipment and support, ensuring swift recovery for the affected businesses. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Field Services

Use Cases

Remote Collaboration

Remote Control

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Hurricane Harvey, one of the most active hurricanes in history, hit Texas hard, causing significant damage and economic loss. Businesses were forced to shut down, and many were unprepared for the digital fallout. One of Frontline Computer Services' clients, Corporate Assets, experienced severe flooding, resulting in data loss and operational disruption. The challenge was to quickly restore business operations and provide support to other local businesses affected by the hurricane.

About Customer

Frontline Computer Services is a managed service provider (MSP) based in Richmond, Texas, serving clients in the Houston area. The company, led by owner Stephen Johnston, specializes in providing IT support and disaster recovery services. Frontline's clientele includes various local businesses, with a significant portion being insurance agencies. The company is known for its proactive approach to disaster preparedness and its commitment to helping clients recover from unforeseen events.

Solution

Stephen Johnston of Frontline Computer Services preemptively backed up all client data off-site before Hurricane Harvey hit. After the storm, Johnston collaborated with Datto’s Disaster Response Team (DRT) to restore operations for Corporate Assets, a client severely affected by flooding. They used a Datto Networking Appliance (DNA) to get the office back online over 4G LTE, bypassing delays from local ISPs. Johnston extended his support to other local businesses, particularly independent insurance agents, offering free services to help them get back online quickly. The DRT provided the necessary equipment and support, ensuring swift recovery for the affected businesses.

Impact #1	Frontline Computer Services successfully restored operations for Corporate Assets using Datto's DNA and 4G LTE connectivity.
Impact #2	Johnston extended support to other local businesses, particularly independent insurance agents, helping them get back online quickly.
Impact #3	The collaboration with Datto’s Disaster Response Team ensured that affected businesses could resume operations without waiting for local ISPs.

Impact #1

Frontline Computer Services successfully restored operations for Corporate Assets using Datto's DNA and 4G LTE connectivity.

Impact #2

Johnston extended support to other local businesses, particularly independent insurance agents, helping them get back online quickly.

Impact #3

The collaboration with Datto’s Disaster Response Team ensured that affected businesses could resume operations without waiting for local ISPs.

Benefit #1	Texas' real GDP for 2017 dropped to 2.7% from the predicted 4.3% due to Hurricane Harvey.
Benefit #2	Gross losses for the state of Texas were estimated at nearly $111 billion.

Benefit #1

Texas' real GDP for 2017 dropped to 2.7% from the predicted 4.3% due to Hurricane Harvey.

Benefit #2

Gross losses for the state of Texas were estimated at nearly $111 billion.

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Overview

Datto’s Disaster Response Team and Local MSP Perform Hurricane Harvey Heroics

Operational Impact

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